Store Manager - Palo Alto

Key Responsibilities

• Leadership & People Management
• Leading by example in professionalism, attitude, and presentation.
• Cultivating a positive, respectful, and inclusive store culture where individuals feel supported, valued, and empowered to succeed.
• Embedding the brand’s values in daily behaviors, ensuring kindness, collaboration, and mutual respect are reflected in both team and customer interactions.
• Developing a high-performing team through coaching, mentorship, and structured performance development.
• Recruiting, onboarding, and retaining talent while identifying future leaders and development pathways.
• Conducting regular one-to-one meetings, performance reviews.
• Setting clear expectations for service standards, behaviours, and performance.
• Addressing performance concerns constructively and implementing performance improvement plans when required, in partnership with HR.
• Maintaining a strong leadership presence on the shop floor, particularly during key trading periods, supporting the team and leading by example.
• Communication & Team Alignment
• Leading daily team briefings to communicate targets, priorities, promotions, and key operational updates.
• Lead by example in the utilisation of company tools and applications that enable your team to stay informed, ensuring readership and task execution is completed.
• Ensuring team members understand their individual responsibilities and how their contributions support wider business objectives.
• Promoting a safe and supportive environment where feedback and ideas are welcomed, encouraging open dialogue and collaboration within the team.
• Translating company initiatives and strategic priorities into clear, actionable plans.
• Escalating operational, commercial, or people-related matters to senior leadership when appropriate.
• Acting as a key communication link between the shop floor and the wider business, ensuring insights and feedback are shared effectively.
• Commercial Performance & Business Management
• Driving the achievement of store KPIs including sales, conversion, average transaction value, and productivity.
• Analyzing daily, weekly, and monthly sales reports to identify opportunities and trading trends.
• Translating commercial insights into actionable strategies that improve performance.
• Monitoring product performance and maximizing selling opportunities.
• Optimizing labor investment by aligning staffing levels with payroll budgets and trading patterns.
• Preparing clear performance updates and insights for senior leadership.
• Customer & Brand Experience
• Elevating service standards through coaching and leadership on the shop floor.
• Building strong relationships with customers and encouraging effective clienteling practices.
• Leveraging CRM tools and clienteling platforms to personalize customer engagement.
• Resolving customer concerns or complaints quickly and professionally.
• Supporting the delivery of in-store events, brand activations, and community engagement initiatives.
• Training & Development
• Delivering structured onboarding experiences for new starters.
• Providing regular coaching and development feedback.
• Supporting product knowledge and service training initiatives.
• Encouraging cross-training to strengthen operational flexibility.
• Identifying and developing future leaders within the team.
• Operations & Store Standards
• Ensuring operational processes and company policies are consistently followed.
• Maintaining compliance with employment practices, health & safety regulations, and data protection standards.
• Managing scheduling and workforce planning to support trading needs.
• Maintaining accurate inventory control procedures.
• Investigating stock discrepancies and implementing corrective actions.
• Supporting company loss prevention initiatives.
• Product & Visual Merchandising
• Collaborating with the Visual Merchandising Manager (VMM) to ensure visual merchandising guidelines and seasonal brand direction are implemented effectively.
• Ensuring strong product knowledge across the team.
• Supporting the execution of product launches and promotional displays.
• Monitoring product performance and identifying opportunities to improve sell-through.
• Maintaining high visual standards that align with brand.
• Stock Management & Loss Prevention
• Overseeing deliveries, transfers, and stock returns.
• Maintaining accurate inventory control procedures.
• Investigating stock discrepancies and implementing corrective actions.
• Sustaining a clean, organized, and visually appealing store environment.
• Health & Safety
• Ensuring health and safety policies are followed consistently.
• Conducting regular safety checks and risk assessments.
• Promoting safe working practices across the team.
• Reporting incidents according to company procedures.
• Maintaining safe shop floor and stockroom conditions.

Key Skills & Experience

• Minimum 3 years’ experience in a retail management role.
• Proven ability to lead and inspire high-performing teams, promoting a safe environment where feedback and ideas are welcomed.
• Strong commercial and analytical skills, with the ability to translate KPIs and data into actionable strategies.
• Experience in workforce planning, peak trading management, and operational excellence.
• Proficiency with POS systems, CRM platforms, and retail reporting tools.
• Strong knowledge of Microsoft Office including PowerPoint, Excel, Word, and Outlook.
• Excellent people management, coaching, and communication skills.
• Highly organized and able to prioritize effectively, maintaining high store standards.
• Flexible, agile, and resilient, able to adapt to changing retail priorities and business needs in a fast-paced environment.
• Passion for fashion, lifestyle, and exceptional customer experiences.
• Experience leading teams of 15+ preferred.

Our Values

• We are the sum of many parts
• We promote diversity, inclusivity, and teamwork.
• We pursue quality in everything we do
• We grow by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by empowering others
• We choose partners who reflect our values
• We grow our brand by