Store Manager - Paint & Body Shop

Benefits Bonus based on performanceDental insuranceEmployee discountsHealth insurancePaid time offVision insurance Location: Las Vegas and Henderson, NV Employment Type: Full‑Time Reports To: District Manager / Regional Operations Position Overview The Store Manager oversees all daily operations of a high‑volume paint and body repair facility, ensuring exceptional customer service, efficient workflow, strong financial performance, and full compliance with industry standards. This leader is responsible for managing technicians, estimators, and front‑office staff while maintaining a professional, safety‑focused, and customer‑driven environment. Key Responsibilities Operational Management Direct and oversee all paint, body, and collision repair operationsEnsure accurate estimates, repair quality, and timely job completionMaintain shop workflow, production schedules, and parts coordinationMonitor quality control processes to uphold brand and safety standardsEnsure compliance with OEM procedures, insurance guidelines, and company SOPs Customer Experience & Service Deliver a professional, transparent, and customer‑focused experienceManage customer communication, updates, and issue resolutionOversee insurance interactions, supplements, and claim documentationMaintain high customer satisfaction scores and positive online reviews Financial & Performance Management Review daily, weekly, and monthly KPIs including sales, labor efficiency, cycle time, and profitabilityControl expenses, labor costs, and parts managementDrive revenue growth through operational efficiency and customer retentionEnsure accurate invoicing, documentation, and financial reporting Team Leadership & Development Recruit, train, and supervise technicians, painters, estimators, and front‑office staffConduct performance evaluations, coaching, and corrective actionsPromote a culture of accountability, teamwork, and professional conductEnsure proper staffing levels and schedule management Safety & Compliance Enforce OSHA, environmental, and hazardous materials regulationsMaintain a clean, organized, and safe work environmentEnsure proper use of equipment, PPE, and paint booth operationsConduct regular safety meetings and compliance audits Qualifications 3–5+ years of management experience in automotive collision, paint, or body repairStrong understanding of collision repair processes, estimating systems, and insurance proceduresProven leadership skills with experience managing multi‑disciplinary teamsExcellent communication, problem‑solving, and customer‑service abilitiesAbility to analyze KPIs, manage budgets, and drive operational performanceProficiency with estimating software (CCC, Mitchell, Audatex) preferred Core Competencies Leadership & AccountabilityCustomer FocusOperational ExcellenceFinancial AcumenConflict ResolutionTeam DevelopmentSafety & Compliance