Store Manager Orlando Outlet

About the role

A TAG HEUER BOUTIQUE MANAGER IS… …A PERFORMANCE-DRIVEN SALES EXPERT Plays an active role on the sales floor, increasing boutique sales and achieving the objectivesAnalyzes the store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities and establishes 360° action plans to tackle themStays updated on the watch industry and local market competitive environment … A TEAM LEADER Sets individual and collective objectives, follows the performance, and realizes reviews of the team membersShadows and supports the team members on the floor, provides immediate feedback, develops them in their current rolesEnsures team’s motivation and cohesion while promoting a positive, inclusive and supportive work environmentIdentifies and hires new team members … A TAG HEUER AMBASSADOR Ensures an outstanding service is offered to all visitors in storeEmbodies the Tag Heuer’s brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at eventsEnsures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelinesProactively networks and connects with local people of influence … A CLIENT DEVELOPMENT SPECIALIST Leads the team to develop long-term relationships with clientsSets and follows collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments…)Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the businessPlans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI

Responsibilities

• Oversees the boutique operational processes, front and back, in line with internal guidelines: inventory, cash, security, store opening and closing, etc. Ensures compliance with internal control policySupervises the store expenses and maintenance

Requirements

• Management experience in a luxury retail environment
• Creative business driver, results-oriented
• Excellent interpersonal, communication and presentation skills
• Inspirational leader, able to coach and develop a high-performing team
• Client-centric mindset, focused on recruiting new clients and growing the active client base
• Agile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needs

Benefits

At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs and more.

Pay

Salary is commensurate with experience: $80,000 - $90,000 annual salary plus bonus.