Store Manager (NW Expressway & Council Rd.)

JOB SUMMARY

To manage the operations of donated merchandise in accordance with established business practices for the success of a retail store by ensuring customer/contributor service, developing sales and controlling expenses.

Starting Pay

$60,257.60

Qualifications

• High School degree or GED, preferred.
• Associate’s degree or completion of related retail management course preferred.
• 5 years of experience in the supervisory role of 20 or more employees and/or demonstrated success in a DGR leadership position with completion of Goodwill assigned training.
• 2 years in a retail setting preferred.

Essential Job Functions

• Punctual and dependable attendance.
• Manage budget and maintain expenditures in accordance with the Agency, departmental, and store financial goals.
• Comply with Agency policies and Donated Goods Retail standard operating procedures (SOPs) and the Agency’s safety and security policies and procedures.
• Hire, train, evaluate, motivate, develop and supervise all store personnel to maintain and exceed the Agency’s operational standards.
• Greet and assist donors/customers.
• Resolve any complaints and communicate with the management team.
• Maintain proficiency for tasks required in all workstations.
• Maintain overall store appearance, including cleanliness of sales floor and housekeeping to Agency standards.
• Perform all functions performed by store personnel.
• Conduct all monthly meetings with store employees.
• Maintain all company records and reports accurately and in a timely fashion.
• Attend all meetings and training as required by the Agency.
• Meet store sales goals and operate within budgetary guidelines.
• Oversee production and rotation of merchandise.
• Ensure quality of merchandise and proper pricing.
• Provide excellent customer service and train employees in customer/contributor service skills.
• Accountable for daily reports, payroll and daily sales reports.
• Abside by the policies and procedures as set forth by management.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes.
• Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.

Additional Responsibilities

• Perform other duties and projects as required by management.

Core Competencies

• Functional /Technical Skills
• Interpersonal Skills
• Customer Service
• Dependability
• Patience
• Customer Focus
• Commitment to our Mission
• Lives the Values

Physical Requirements

• The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
• This work is physical and requires the following activities:
• Standing, walking, twisting, bending, grabbing and reaching for long periods of time;
• Sometimes squatting, kneeling, stooping;
• Good finger dexterity and feeling;
• Frequent repetitive motions;
• Talking, hearing, and visual acuity.
• The ability to push, pull and lift up to 50 pounds, or more with assistance.
• Employees are required to operate a computer, and handle textiles and donated goods.
• The employee must be able to move stock onto or off shelves.
• Work schedule includes days, evenings, holidays and blackout periods, weekends are required.
• Works 45 hours per week or more when required.
• Moderate noise level.
• Occasional travel required.