Store Manager - Merrell

Success Profile

What makes a successful Store Manager - Merrell? Check out the traits we’re looking for and see if you have the right skill level.

• Organized
• Goal-oriented in the business
• Analytical
• Quick-thinking
• Motivational
• Team player

Career Path

• Store Associate
• Keyholder
• Assistant Store Manager
• Store Manager
• Area Manager
• District Manager

Rewards

• Health Care: Full time employees are eligible for medical, dental, and vision plans

• Tuition Reimbursement: We offer competitive tuition assistance for DC team members, Asst. Store Managers, and Store Managers who wish to pursue higher education

• Awards & Recognition: Team members with strong performance are recognized and celebrated

• 401(k): Employees can enroll in our 401(k)-retirement plan and receive a generous company match

• Paid Time Off: Wolverine offers time off for vacation, holidays, and personal days

• Product Discount: Employees receive 50% off regular-priced merchandise on our family of brands

Key Responsibilities

• Be a role model - Motivate and engage your team to bring to life the brand values everyday, always promoting an inclusive and positive working atmosphere which is underpinned with celebrating success.
• Ownership of all sales and profit results, driving cost management of all aspects outlined on the P&L reporting, inclusive of payroll managements, sales & KPIS.
• Deliver outstanding service to all customers, demonstrating role model behaviours for all the team.
• Always communicate efficiently, both on the floor and behind the scenes. Develop and maintain relationships across the business, with your customers and with community partners.
• Foster a supportive, productive and inclusive environment that promotes teamwork and accountability.
• Consistently ensure policies, operational standards and procedures are communicated, understood & implemented, inclusive of anything security, people, health & safety and stock management focused.
• Identify innovative and creative methods to consistently go above and beyond when it comes to boosting customer loyalty and driving the brand locally within the community.
• Focus on fostering a supportive, productive and inclusive environment, always putting your team first.
• Partner with the wider business to ensure prompt placement of stock and take responsibility for the smooth running of your store overall.
• Responsible for all change management in store, and responsible for engaging your team to adhere to new ways of working within the brand.
• Create amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.

Knowledge, Skills, and Abilities Required

• Experience in a management role, at your best in a fast-paced and client-focused retail environment
• Commercial approach, with a proven sales background and previous experience setting and delivering store KPIs
• Flexible and adaptable, you are comfortable working in a fast-paced environment
• Flexible schedule and availability to work mornings, evenings, weekends and holidays
• Passion for our brands and brand lifestyles
• Ability to work under pressure and manage multiple tasks at once
• Proficient in POS systems
• Budget management experience, including payroll, expenses etc.
• Exceptional customer service and team management skills including a proven track record of developing others
• Interest in and awareness of market trends in the retail industry

Working Conditions

• Retail environment

Qualifications

• High School diploma or equivalent