Store Manager -Kihei Maui, Hawaii

About the role

The Store Manager directs the activities of the retail thrift store and production floor to ensure maximum revenues, effectiveness and profitability, and are accountable for customer satisfaction and employee morale. As Store Manager your role will be to develop, train and lead the Retail Team.

Responsibilities

• Drive an increase in annual store remittance as directed by the Maui County Coordinator / Kahului Corps Officer, while balancing store operational expenses as projected by the store’s current fiscal year budget goals.
• Maintain, post weekly goal projections/actual sales revenue.
• Communicate objectives in a clear, concise manner that engages all staff and volunteers.
• Lead, coach and mentor store team in the methods, tools that will enable every individual member the opportunity to participate and achieve the goals and standards expected for a successful team operation.
• Supervise and coach all staff in their performance of duties to ensure compliance with directives and guidelines, including dress policy, purchasing procedures, cell phone use, timecard reporting, etc.
• Select, train, coach and schedule personnel (employees, work program participants and volunteers) to ensure maximum efficiency and effectiveness.
• Provide ongoing training and coaching for new and existing personnel (paid & volunteer) on store policies and procedures, while maintaining or exceeding the level of customer service expected by The Salvation Army.
• Convey clear, concise communication with specific direction to ensure understanding and expectations.
• Provide regularly scheduled monthly staff meetings, with all store personnel to present, to provide consistent communication to help achieve the store goals and drive sales.
• Seek open dialogue for staff suggestions and recommendations for improving operations.
• Monitor due dates and provide specific written input with reference to annual evaluations/reviews of employees and evaluation of trainees as needed from referring agencies.
• Submit annual reviews, in proper computer format, at least two weeks in advance of due date for CFC review.
• Administer disciplinary action, as needed, in accordance with TSA policies and procedures using progressive discipline guidelines.
• Ensure that all staff and volunteers will be thoroughly orientated in safety and accident policy and procedures, as outlined in The Salvation Army Employee Handbook.
• Ensure a safe working and shopping environment.
• Monitor safe operation of TSA property and equipment, instruct safety training and instill proper safety attitudes within store, and be responsible for timely accident reporting and adherence to the TSA safety program, OSHA and IIPP compliance.
• Enforce all store policies including dress code, cell phone use, purchase policy, etc.
• Achieve daily production goals, ensuring a trained member of the store management/leadership team has checked all merchandise against TSA quality standards prior to sending to the sales floor.
• Achieve daily production goals, ensuring a trained member of the store management/leadership team has checked all merchandise against TSA quality standards prior to sending to the sales floor.
• Achieve daily production goals, ensuring a trained member of the store management/leadership team has checked all merchandise against TSA quality standards prior to sending to the sales floor.
• Ensure production is running during the prescribed hours.
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