Jobs · Customer Service · Washington

store manager - Kent/Federal Way, WA

Starbucks · Federal Way, WA · 1 mo ago
Customer ServiceFull-time

About the role

We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—you lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels welcome.

Responsibilities

  • Lead a team that creates moments of connection and joy
  • Manage a retail or customer service operation with 3 years of experience or 4+ years of US Military service
  • Organize and manage tasks effectively
  • Interact with customers and colleagues in a professional manner
  • Coach and mentor team members with professional maturity
  • Ensure the smooth operation of the coffeehouse

Requirements

  • Strong organizational, interpersonal, and problem-solving skills
  • An entrepreneurial mindset with experience in a sales-focused environment
  • Leadership skills and the ability to coach and mentor team members
  • High school diploma or equivalent
  • Ability to work full time, including variable hours including early mornings, evenings, weekends, and holidays

Qualifications

  • 3 years of retail or customer service management experience
  • 4+ years of US Military service

Skills

  • Effective communication skills
  • Team management and leadership
  • Problem-solving and decision-making abilities

Benefits

  • Medical, dental, and vision insurance
  • Paid parental leave
  • Discounted company stock program
  • Access to the Starbucks College Achievement Plan
  • Financial well-being tools
  • Upfront tuition coverage for a first-time bachelor’s degree
  • Access to backup care and DACA reimbursement
  • Compliance with state and local laws regarding employee leave benefits

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Schedule

You will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Starbucks Coffee Company is an equal opportunity employer.

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