store manager, Jamestown, NY

About the role

We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—you lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels welcome.

Responsibilities

• Create and maintain a welcoming atmosphere for customers and team members.
• Manage a team of baristas and ensure smooth operations.
• Lead by example, demonstrating the brand values and high standards of quality and service.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with other departments to ensure seamless operations and exceptional guest experiences.

Requirements

• 3 years retail / customer service management experience or 4+ years of US Military service.
• Strong organizational, interpersonal and problem-solving skills.
• Entrepreneurial mentality with experience in a sales-focused environment.
• Strong leadership skills and the ability to coach and mentor team partners with professional maturity.

Qualifications

• Minimum High School or GED Requirements.
• Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.
• Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.

Skills

• Customer service and hospitality skills.
• Leadership and team management skills.
• Problem-solving and decision-making abilities.
• Strategic planning and execution skills.

Benefits

• Medical, dental, and vision insurance.
• Paid parental leave.
• Discounted company stock program (S.I.P.).
• Access to the Starbucks College Achievement Plan for tuition coverage.
• Financial well-being tools.
• Additional benefits such as emergency savings, and access to educational opportunities.
• Accommodations for individuals with disabilities.

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Schedule

The schedule for roles below director is typically 120 hours annually, while roles at director or above are typically 200 hours annually. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.