Store Manager II - Retail

About the role

The Store Manager is responsible for leading all store operations and personnel management in their assigned retail location. This person is critical in maintaining a safe work environment and a culture of customer service, ensuring exceptional guest experiences, and meeting all budget and sales targets.

Responsibilities

• Fosters cohesion among team members and cultivates a positive organizational culture.
• Handles escalated customer service matters.
• Ensures strict adherence to safety protocols throughout all operational activities.
• Manages operational costs, including labor and supplies, within the assigned store.
• Executes budget management duties, expected to meet sales targets and production benchmarks.
• Supervises payroll operations and monitors profit and loss margins to ensure financial objectives are met within the designated store.
• Maintains sufficient staffing levels for the day's operations, promptly arranging for replacements if necessary to maintain optimal coverage and ensure seamless store functioning.
• Generates end-of-day sales reports to facilitate financial reconciliation.
• Ensures the building is securely locked at night and activates the alarm system to safeguard the premises.
• Works with Regional Director to develop comprehensive operational loss prevention initiatives to mitigate shrinkage risks.
• Communicates any identified losses to Regional Directors and all pertinent retail leadership for timely awareness and strategic action.

Requirements

• High School diploma plus post-secondary credits, required.
• Associate degree, preferred.
• 3-5 years’ operational management experience in a General Manager capacity (i.e., retail, manufacturing, hospitality), required.
• At least 3 years of supervisory experience, required.

Qualifications

• 3-5 years’ operational experience in a General Manager or Supervisory capacity (i.e., retail, manufacturing, hospitality), required.
• At least 3 to 4 years of team member supervision experience, required.
• Leadership skills and business acumen, required.
• Advanced communication skills – written and verbal, required.
• Strong project management skills, required.
• Able to multitask and make decisions in a fast-paced environment, required.
• Coaching, Development and Leadership Skills, required.
• Conflict management skills, required.
• Able to be cross-trained for all retail positions, required.
• Customer Service focus, required.
• Strong understanding of Microsoft Office Suite, required.
• Valid Driver’s License, required.
• Personal vehicle, required.

Benefits

While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement