Store Manager II/Grove Street

About the role

The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses.

Responsibilities

• Develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses.
• Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.
• Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria).
• Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results.
• Manages multiple store locations and/or a diverse and complex customer base, if required.
• Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses.
• Drives One TD - Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals.
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives.

Requirements

• Undergraduate degree or equivalent experience.
• 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required.
• 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies.
• 4+ years of proven leadership and coaching experience required.
• Small Business and Consumer lending experience required.
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security.
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficient with Microsoft Office suite.
• Notary License (preferred).

Qualifications

• Deep expert knowledge of the business, banking and bank operations.
• Deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps.
• Coaches, mentorship and guidance to others within area of expertise.
• Moderate to High risk potential (loss/reputational).
• Originates loan applications, handles Conditions of Lending and conducts loan closings.
• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Skills

• People management leadership.
• People management leadership.
• People management leadership.
• People management leadership.
• People management leadership.
• People management leadership.
• People management leadership.
• People management leadership.
• People management leadership.
• People management leadership.
• People management leadership.
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• People management leadership.
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• People management leadership.
• People management leadership.
• People management leadership.
• People management leadership.
• People management leadership.
• People management leadership.
• People management leadership.
• People management leadership.
• People management leadership.
• People management leadership.
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• People management leadership.
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• People management leadership.
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• People management leadership.
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• People management leadership.
• People management leadership.
• People management leadership.