Store Manager II (Downtown Brooklyn)

About the role

The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses.

Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.

Responsibilities

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria)
• Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
• Accounts for achieving both Store and individual performance metrics
• Manages multiple store locations and/or a diverse and complex customer base, if required
• Acts as peer mentor to developing store managers
• Manages the service and advice team promoting a positive customer and colleague experience
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
• Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs
• Contributes to the execution and achievement of the team and the store's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives
• Ensures overall colleague scheduling is optimal to meet customer demands
• Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance
• Ensures overall colleague scheduling is optimal to meet customer demands
• Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Requirements

• Undergraduate degree or equivalent experience
• 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required
• 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies
• 4+ years of proven leadership and coaching experience required
• Small Business and Consumer lending experience required
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
• Strong financial analysis skills
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
• Excellent verbal and written communication skills
• Demonstrated ability to lead and motivate team members
• Proficient with Microsoft Office suite
• Notary License (preferred)

Qualifications

• Depth & Scope
• Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria)
• Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
• Accounts for achieving both Store and individual performance metrics
• Manages multiple store locations and/or a diverse and complex customer base, if required
• Acts as peer mentor to developing store managers
• Manages the service and advice team promoting a positive customer and colleague experience
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
• Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs
• Contributes to the execution and achievement of the team and the store's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives
• Ensures overall colleague scheduling is optimal to meet customer demands
• Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance
• Ensures overall colleague scheduling is optimal to meet customer demands
• Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Skills

• Deep expert knowledge of the business, banking and bank operations
• Deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported
• Advanced knowledge in identifying, tracking and resolving gaps
• Coaching, mentorship and guidance to others within area of expertise
• Oversees management of team requiring workforce to decision on acceptable level of risk
• Moderate to High risk potential (loss/reputational)
• Origination of loan applications, handling Conditions of Lending and conducting loan closings
• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Benefits

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Pay

$97,240 - $145,600 USD

Schedule

Hours 40