Store Manager II (Borough Park)

Work Location & Hours

Brooklyn, New York, United States of America

40 hours per week

Compensation

Base pay range: $97,240 - $145,600 USD. Compensation may vary based on skills, experience, geographic location, and business needs. TD encourages open dialogue about compensation with recruiters.

Line of Business

Personal & Commercial Banking

Job Description

The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.

Key Responsibilities

• Provide people‑management leadership: hire talent, set goals, develop staff, manage performance and compensation, promote teamwork, and handle disciplinary actions.
• Manage a medium‑sized store and team according to TD Bank store levelling criteria, including oversight of complex or DeNovo stores.
• Achieve store and individual performance metrics; may manage multiple locations or a diverse customer base.
• Serve as peer mentor to developing store managers.
• Maintain deep expert knowledge of banking operations, risk profiles, and process management; act as highest escalation point for customer and internal issues.
• Originate loan applications, handle conditions of lending, conduct loan closings, and maintain active NMLS registration.

Customer Accountabilities

• Manage the service and advice team to promote a positive customer and colleague experience.
• Coach team on product, service, and sales conversations to improve financial confidence of customers.
• Ensure customer issues are resolved according to problem‑resolution guidelines and personally intervene when needed.
• Promote the bank’s brand in the community through participation and leadership in business groups, initiatives, and fundraisers.
• Build client‑centered relationships and proactively address customer needs.
• Oversee store premises to keep customer and colleague areas professional and inviting.
• Optimize colleague scheduling to meet customer demand and oversee complex daily operational/administrative duties.

Shareholder Accountabilities

• Create store‑specific strategies to grow the business and use reporting to identify opportunities for deposits, investments, and loan growth.
• Partner with Specialists and other lines of business (Small Business, Commercial, Consumer Lending, Wealth) to grow the store portfolio.
• Manage store budget to meet expense and revenue objectives.
• Drive “One TD” collaboration across retail and other lines of business, focusing on digital channels.
• Proactively develop relationships with prospects and centers of influence to generate demand for TD products and services.
• Ensure operational excellence, due‑diligence, and compliance with bank policies, risk management, and regulatory requirements.
• Maintain a culture of risk management, control, and adherence to the Bank’s Code of Conduct.
• Collaborate with other business lines to stay abreast of market trends and support referrals through training and coaching.

Employee / Team Accountabilities

• Lead, coach, and develop store teammates to deliver a legendary customer experience.
• Set targets and objectives, hold the team accountable, and grow team expertise to align with business demand.
• Provide ongoing feedback, performance reviews, and ensure performance management activities are completed.
• Ensure compliance with HR policies and escalate colleague risk as needed.
• Share knowledge and encourage collaboration with other functions and teams.
• Foster a diverse, equitable workforce; recruit and retain talent to achieve business objectives.
• Act as brand ambassador internally and externally.

Education & Experience

• Undergraduate degree or equivalent experience.
• 4+ years related experience in retail, customer service, or financial services, including supervisory, leadership, and coaching experience.
• 4+ years proven business development skills and ability to conceptualize and implement strategies.
• 4+ years small business and consumer lending experience.
• Knowledge of bank product lines, store operations, and security.
• Strong financial analysis, presentation, analytical, interpersonal, and collaborative skills.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office suite.
• Notary License (preferred).

Regulatory & Licensing Requirements (OCC Language)

• Position defined as Loan Originator under Regulation Z and Mortgage Loan Originator under the SAFE Act.
• Must be eligible for employment with a covered financial institution per Regulation Z.
• Must be eligible for registration as a mortgage loan originator with NMLS.
• Successful criminal background check, credit report check, and certification regarding any civil or criminal findings are required.

Physical Requirements

• Never: 0% – Occasional: 1‑33% – Frequent: