Store Manager II - California

About the role

A Lennox Store Manager leads a team of customer service associates and drives the financial performance and operational excellence of their Lennox store. The role involves recruiting, training, and developing a team, promoting sales, managing inventory, and maintaining a customer-ready environment.

Responsibilities

• Recruit, hire, train, and develop the inside sales team and warehouse staff with a focus on excellent customer service and solid selling skills.
• Promote the sales of replacement components and aftermarket products to the dealer network, contractors, and other relevant business segments.
• Own the business in the local market and deliver results on established sales, growth, and profitability goals by partnering with Sales to pursue new sales opportunities.
• Maintain a customer-ready, professionally merchandised showroom, warehouse, building, and grounds.
• Cook with transportation providers for daily shipments.
• Prioritize and promote an ongoing Environmental, Health and Safety program.
• Manage and tailor inventory to the needs of the local market.
• Ensure accurate inventory through cycle counting and general operational excellence.

Requirements

• A high school diploma or equivalent.
• A bachelor's degree or equivalent combination of education and experience is preferred.
• At least 5 years related experience.
• Ability to lead others.
• Strong oral and written communication skills.
• Must be able to lift up to 50 lbs.
• Expert knowledge of HVAC systems is strongly preferred.
• Effective at developing and maintaining strong professional relationships with customers, dealers, sales, and operations partners.
• Strong business acumen to position the store within the market in terms of promotions and customer awareness through the effective use of promotions, customer contacts, outbound calls, customer appreciation events, etc.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree or equivalent combination of education and experience preferred.
• At least 5 years related experience.
• Ability to lead others.
• Strong oral and written communication skills.
• Must be able to lift up to 50 lbs.
• Expert knowledge of HVAC systems strongly preferred.
• Effective at developing and maintaining strong professional relationships with customers, dealers, sales, and operations partners.
• Strong business acumen to position the store within the market in terms of promotions and customer awareness through the effective use of promotions, customer contacts, outbound calls, customer appreciation events, etc.

Skills

• Leadership skills.
• Customer service skills.
• Sales skills.
• Inventory management skills.
• Environmental, Health and Safety program management.

Benefits

• Tuition reimbursement.
• Medical, dental, and vision insurance.
• Prescription drug coverage.
• 401(k) retirement plan.
• Short-term disability insurance.
• 8 weeks paid birthing leave.
• 2 weeks paid bonding leave.
• Life and long-term disability insurance.
• Up to 12 days paid time off.
• Up to 2 paid well-being days.
• Up to 1 paid volunteer day.
• Up to 12 paid holidays.
• Up to 3 floating holidays per year.

Pay

This is a salaried non-exempt role. The starting salary range for this role and market is between $76,000-$99,750 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.

Schedule

The schedule for this role is typically full-time, with potential for flexible hours based on store needs.