Store Manager II/Bilingual Khmer or Vietnamese preferred

Work Location: Philadelphia, Pennsylvania, United States of America • Full-time, 40 hours per week

About the role

The Store Manager II develops, leads, and contributes to the growth and profitability of our Consumer Business by managing a Store portfolio that includes deposits, loans, fees, and expenses. This role leads, coaches, and motivates the Store team to deliver a legendary employee and customer experience while achieving shareholder value through tailored solutions and referrals.

Responsible for Store growth by deepening customer relationships, prioritizing customer needs, and connecting customers with the right specialists to ensure their financial goals are met. Manages a medium-sized store and team (based on U.S. TD Bank store leveling criteria), overseeing operations, talent development, and performance metrics. Acts as a peer mentor to developing store managers and serves as the highest point of escalation for customer, internal, and partner issues.

Responsibilities

• Provide people management leadership by hiring top talent, setting goals, developing staff, managing performance and compensation, promoting teamwork, and handling disciplinary actions as needed.
• Oversee and lead a medium, complex, or Denovo Store, focusing on growing talent, developing skills, and achieving business results.
• Achieve Store and individual performance metrics, managing multiple locations or a diverse customer base if required.
• Act as a peer mentor to developing store managers, leveraging deep expert knowledge of banking operations, process management, and risk profiles.
• Provide coaching, mentorship, and guidance within your area of expertise, managing team decisions on acceptable risk levels (moderate to high).
• Serve as the highest point of escalation for customer, internal, and partner issues.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings while maintaining active NMLS (Nationwide Mortgage Licensing System and Registry) registration.
• Manage customer service and advice teams to promote a positive experience, coaching colleagues on product knowledge, sales strategies, and problem resolution.
• Actively participate in community leadership to build the Bank’s brand and presence.
• Build and deepen customer relationships through proactive needs-based conversations and referrals to specialists.
• Oversee store operations, ensuring premises are professional, scheduling is optimized for customer demand, and complex administrative duties are managed.
• Create store-specific strategies to grow deposits, investments, and loans, partnering with Small Business, Commercial, Consumer Lending, and Wealth teams.
• Manage the Store budget to meet expense and revenue objectives, driving cross-business collaboration (One TD) to exceed goals.
• Ensure operational excellence by following bank policies, managing risks, and escalating non-standard transactions as needed.
• Stay informed on emerging trends, regulatory requirements, and market developments to support business growth and compliance.
• Lead and develop a high-performing team, setting targets, providing feedback, and fostering a culture of accountability and continuous improvement.
• Recruit, hire, and maintain a diverse workforce, ensuring compliance with HR policies and promoting an equitable work environment.
• Act as a brand ambassador internally and externally, supporting change management and talent pipeline development.

Requirements

• Undergraduate degree or equivalent experience.
• 4+ years of related experience in retail, customer service, or financial services, including supervisory, leadership, and coaching experience.
• 4+ years of proven business development skills, including strategy conceptualization and implementation.
• Small Business and Consumer lending experience required.
• Knowledge of Bank product lines, services, store operations, and security protocols.
• Strong financial analysis, presentation, and interpersonal skills, with the ability to collaborate across all levels of internal and external stakeholders.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead, motivate, and develop team members.
• Proficiency with Microsoft Office suite.
• Notary License (preferred).
• Must maintain active NMLS (Nationwide Mortgage Licensing System and Registry) registration.
• Must be eligible for employment under Regulation Z of the Truth in Lending Act and the SAFE Act, with satisfactory results on criminal background and credit checks.

Benefits

TD is committed to providing fair and equitable compensation opportunities. Base pay for this role ranges from $91,000 to $136,240 USD, depending on skills, experience, job-related knowledge, geographic location, and business needs. Growth opportunities and skill development are defining features of the colleague experience at TD.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never
• Sedentary Work: Continuous (67-100%)
• Performing Multiple Tasks: Continuous
• Operating Standard Office Equipment: Continuous
• Responding Quickly to Sounds: Continuous
• Sitting: Frequent (34-66%)
• Standing: Frequent
• Walking: Frequent
• Moving Safely in Confined Spaces: Occasional
• Lifting/Carrying (under 25 lbs.): Occasional
• Lifting/Carrying (over 25 lbs.): Occasional
• Squatting: Occasional
• Bending: Occasional
• Kneeling: Occasional
• Crawling: Occasional
• Climbing: Occasional
• Reaching Overhead: Occasional
• Reaching Forward: Occasional
• Pushing: Occasional
• Pulling: Occasional
• Twisting: Occasional
• Concentrating for Long Periods: Continuous
• Applying Common Sense to Standardized Problems: Continuous
• Reading, Writing, and Comprehending Instructions: Continuous
• Basic Arithmetic (Adding, Subtracting, Multiplying, Dividing): Continuous