Store Manager II - 1410 Providence Avenue, Chester, PA (Full Time)
TD · Chester, PA · 1 mo ago
On-siteSalesFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting.
Given posting includes:
- Work Location: Chester, Pennsylvania, United States of America
- Hours 40
- Pay Details $91,000 - $136,240 USD
- TD is committed to providing fair and equitable compensation opportunities... (compensation discussion)
- Growth opportunities and skill development...
- Our compensation policies...
- The base pay actually offered may vary...
- As a candidate, you are encouraged to ask compensation related questions...
- Line Of Business Personal & Commercial Banking
- Job Description (the rest)
- Education & Experience (list)
- Customer Accountabilities (list)
- Shareholder Accountabilities (list)
- Employee/Team Accountabilities (list)
- OCC Language (legal)
- Physical Requirements (list)
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The OCC Language is legal; we should remove it? It's legal/regulatory requirement. The instruction says remove legal/EEO/equal-opportunity/scam-warning boilerplate. So OCC Language likely should be removed. Physical Requirements maybe not boilerplate; it's specific to job. Should we keep? It's not listed as a section heading we can use; we could put under Requirements or maybe as a separate section? The allowed headings are limited; we can only use those headings. So we need to map content to those sections.
We have:
- About the role: could include Work Location, Hours, Line Of Business, brief overview.
- Responsibilities: includes many bullet points from Job Description, Customer Accountabilities, Shareholder Accountabilities, Employee/Team Accountabilities.
- Requirements: includes Education & Experience (undergrad degree, 4+ years related experience, supervisory, leadership, coaching, business development, Small Business and Consumer lending experience, knowledge of bank product lines, etc.)
- Qualifications: maybe overlapping with Requirements; but we can combine? The instruction says prefer few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements (including qualifications and skills), Benefits, Pay, Schedule. Benefits: not explicitly mentioned besides growth opportunities and skill development; but there is mention of "Growth opportunities and skill development are defining features of the colleague experience at TD." That's a benefit? Could be considered Benefits. Also compensation discussion includes pay range. So we can have Benefits: growth opportunities, skill development, maybe also mention of compensation policies? But we have Pay separate.
Schedule: Hours 40 (full-time). So we can include Schedule section with "40 hours per week".
Pay: we have Pay Details $91,000 - $136,240 USD.
We need to preserve all substantive information, not invent or summarize away detail. So we need to include the pay range exactly as given. Also include the statement about compensation policies? That's more about compensation philosophy; could go under Benefits or About the role. But we must not invent or summarize away detail; we can keep the sentences as is.
We need to use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting.
Given posting includes:
- Work Location: Chester, Pennsylvania, United States of America
- Hours 40
- Pay Details $91,000 - $136,240 USD
- TD is committed to providing fair and equitable compensation opportunities... (compensation discussion)
- Growth opportunities and skill development...
- Our compensation policies...
- The base pay actually offered may vary...
- As a candidate, you are encouraged to ask compensation related questions...
- Line Of Business Personal & Commercial Banking
- Job Description (the rest)
- Education & Experience (list)
- Customer Accountabilities (list)
- Shareholder Accountabilities (list)
- Employee/Team Accountabilities (list)
- OCC Language (legal)
- Physical Requirements (list)
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The OCC Language is legal; we should remove it? It's legal/regulatory requirement. The instruction says remove legal/EEO/equal-opportunity/scam-warning boilerplate. So OCC Language likely should be removed. Physical Requirements maybe not boilerplate; it's specific to job. Should we keep? It's not listed as a section heading we can use; we could put under Requirements or maybe as a separate section? The allowed headings are limited; we can only use those headings. So we need to map content to those sections.
We have:
- About the role: could include Work Location, Hours, Line Of Business, brief overview.
- Responsibilities: includes many bullet points from Job Description, Customer Accountabilities, Shareholder Accountabilities, Employee/Team Accountabilities.
- Requirements: includes Education & Experience (undergrad degree, 4+ years related experience, supervisory, leadership, coaching, business development, Small Business and Consumer lending experience, knowledge of bank product lines, etc.)
- Qualifications: maybe overlapping with Requirements; but we can combine? The instruction says prefer few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements (including qualifications and skills), Benefits, Pay, Schedule. Benefits: not explicitly mentioned besides growth opportunities and skill development; but there is mention of "Growth opportunities and skill development are defining features of the colleague experience at TD." That's a benefit? Could be considered Benefits. Also compensation discussion includes pay range. So we can have Benefits: growth opportunities, skill development, maybe also mention of compensation policies? But we have Pay separate.
Schedule: Hours 40 (full-time). So we can include Schedule section with "40 hours per week".
Pay: we have Pay Details $91,000 - $136,240 USD.
We need to preserve all substantive information, not invent or summarize away detail. So we need to include the pay range exactly as given. Also include the statement about compensation policies? That's more about compensation philosophy; could go under Benefits or About the role. But we must not invent or summarize away detail; we can keep the sentences as is.
We need to use - for any list of duties/requirements/benefits, and
for prose.
We need to avoid repeating the job title as a heading (the page already shows it). So no heading for job title.
We need to not put Job ID/requisition numbers as headings; none present.
We need to remove duplicated lines.
We need to output only HTML fragment.
Let's extract content.
First, About the role: Could include Work Location, Hours, Line Of Business, and maybe a brief summary: "The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses." That's from Job Description first sentence. Also "Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals." That's responsibilities though.
But we can put overview in About the role.
Responsibilities: combine the bullet points from Job Description, Customer Accountabilities, Shareholder Accountabilities, Employee/Team Accountabilities. Need to list them as
- .
Requirements: Education & Experience bullet list.
Skills: maybe we can extract skills like "Strong financial analysis skills", "Strong presentation, analytical, interpersonal and collaborative skills", "Excellent verbal and written communication skills", "Demonstrated ability to lead and motivate team members", "Proficient with Microsoft Office suite", "Notary License (preferred)". Also "Ability to manage multiple store locations and/or a diverse and complex customer base, if required", "Acts as peer mentor to developing store managers", "Requires deep expert knowledge of the business, banking and bank operations", etc. Those could be skills or requirements. But we have limited headings; we could put skills under Requirements or separate Skills section. Since we have Skills heading allowed, we could create a Skills section for those skill statements.
Benefits: "Growth opportunities and skill development are defining features of the colleague experience at TD." Also maybe "TD is committed to providing fair and equitable compensation opportunities to all colleagues." That's more compensation philosophy. Could be Benefits.
Pay: "$91,000 - $136,240 USD"
Schedule: "Hours 40" => "40 hours per week".
We must not include sections with filler like "commensurate with experience", etc. We have actual numbers.
Now we need to ensure we don't include boilerplate like OCC Language, legal statements. Remove them.
Also remove duplicated lines: there may be duplicate sentences like "4+ years of proven leadership and coaching experience required" appears twice? In the posting: "4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required" then later "4+ years of proven leadership and coaching experience required". We'll deduplicate.
Now produce HTML.
Structure:
About the role
Work Location: Chester, Pennsylvania, United States of America. Hours: 40 hours per week. Line of Business: Personal & Commercial Banking. The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.
Responsibilities
- Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria)
- Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
- Accountable for achieving both Store and individual performance metrics
- Ability to manage multiple store locations and/or a diverse and complex customer base, if required
- Acts as peer mentor to developing store managers
- Requires deep expert knowledge of the business, banking and bank operations
- Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps
- Provides coaching, mentorship and guidance to others within area of expertise
- Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational)
- Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
- Originates loan applications, handles Conditions of Lending and conducts loan closings
- Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
- Manages the service and advice team promoting a positive customer and colleague experience
- Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
- Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
- Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
- Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs
- Contributes to the execution and achievement of the team and the store's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives
- Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance
- Ensures overall colleague scheduling is optimal to meet customer demands
- Provides ownership/oversight of complex daily operational/administrative duties
- Creates store-specific strategies to grow the business
- Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growth
- Partners with Specialists to grow and advise new and existing customers
- Works with partners, including Small Business, Commercial, Consumer Lending and Wealth to grow the Store Portfolio
- Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses
- Drives One TD - Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals
- Proactively reaches out to prospects to develop and deepen relationships through needs-based conversations
- Identifies and develops relationships with Personal, Small Business and Center and Influence (COIs) to generate demand for TD products and services
- Achieves business objective for Operational Excellence
- Ensures necessary due diligence to support the accuracy of all customer transactions/activities
- Follows and ensures colleagues understand and apply bank operating policies and procedures
- Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary
- Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
- Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Ensures colleagues are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
- Works alongside other business lines including Wealth and Business Banking to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to store colleagues
- Colleagues at higher levels may be responsible for acting as a leader in the provision of One TD services to customers, demonstrating cohesive partnership for business planning and community involvement
- Leads, coaches and develops store teammates to create a consistent legendary customer experience
- Coaches teammates to provide the best advice to potential and existing TD Bank customers
- Responsible for management of the overall team providing both leadership and guidance
- Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives
- Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value they deliver to customers
- Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken and completed for all colleagues
- Leads the process of setting performance objectives for the team; tracks, monitors
for prose. We need to avoid repeating the job title as a heading (the page already shows it). So no heading for job title. We need to not put Job ID/requisition numbers as headings; none present. We need to remove duplicated lines. We need to output only HTML fragment. Let's extract content. First, About the role: Could include Work Location, Hours, Line Of Business, and maybe a brief summary: "The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses." That's from Job Description first sentence. Also "Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals." That's responsibilities though. But we can put overview in About the role. Responsibilities: combine the bullet points from Job Description, Customer Accountabilities, Shareholder Accountabilities, Employee/Team Accountabilities. Need to list them as
- .
Requirements: Education & Experience bullet list.
Skills: maybe we can extract skills like "Strong financial analysis skills", "Strong presentation, analytical, interpersonal and collaborative skills", "Excellent verbal and written communication skills", "Demonstrated ability to lead and motivate team members", "Proficient with Microsoft Office suite", "Notary License (preferred)". Also "Ability to manage multiple store locations and/or a diverse and complex customer base, if required", "Acts as peer mentor to developing store managers", "Requires deep expert knowledge of the business, banking and bank operations", etc. Those could be skills or requirements. But we have limited headings; we could put skills under Requirements or separate Skills section. Since we have Skills heading allowed, we could create a Skills section for those skill statements.
Benefits: "Growth opportunities and skill development are defining features of the colleague experience at TD." Also maybe "TD is committed to providing fair and equitable compensation opportunities to all colleagues." That's more compensation philosophy. Could be Benefits.
Pay: "$91,000 - $136,240 USD"
Schedule: "Hours 40" => "40 hours per week".
We must not include sections with filler like "commensurate with experience", etc. We have actual numbers.
Now we need to ensure we don't include boilerplate like OCC Language, legal statements. Remove them.
Also remove duplicated lines: there may be duplicate sentences like "4+ years of proven leadership and coaching experience required" appears twice? In the posting: "4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required" then later "4+ years of proven leadership and coaching experience required". We'll deduplicate.
Now produce HTML.
Structure:
About the role
Work Location: Chester, Pennsylvania, United States of America. Hours: 40 hours per week. Line of Business: Personal & Commercial Banking. The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.
Responsibilities
- Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria)
- Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
- Accountable for achieving both Store and individual performance metrics
- Ability to manage multiple store locations and/or a diverse and complex customer base, if required
- Acts as peer mentor to developing store managers
- Requires deep expert knowledge of the business, banking and bank operations
- Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps
- Provides coaching, mentorship and guidance to others within area of expertise
- Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational)
- Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
- Originates loan applications, handles Conditions of Lending and conducts loan closings
- Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
- Manages the service and advice team promoting a positive customer and colleague experience
- Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
- Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
- Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
- Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs
- Contributes to the execution and achievement of the team and the store's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives
- Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance
- Ensures overall colleague scheduling is optimal to meet customer demands
- Provides ownership/oversight of complex daily operational/administrative duties
- Creates store-specific strategies to grow the business
- Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growth
- Partners with Specialists to grow and advise new and existing customers
- Works with partners, including Small Business, Commercial, Consumer Lending and Wealth to grow the Store Portfolio
- Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses
- Drives One TD - Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals
- Proactively reaches out to prospects to develop and deepen relationships through needs-based conversations
- Identifies and develops relationships with Personal, Small Business and Center and Influence (COIs) to generate demand for TD products and services
- Achieves business objective for Operational Excellence
- Ensures necessary due diligence to support the accuracy of all customer transactions/activities
- Follows and ensures colleagues understand and apply bank operating policies and procedures
- Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary
- Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
- Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Ensures colleagues are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
- Works alongside other business lines including Wealth and Business Banking to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to store colleagues
- Colleagues at higher levels may be responsible for acting as a leader in the provision of One TD services to customers, demonstrating cohesive partnership for business planning and community involvement
- Leads, coaches and develops store teammates to create a consistent legendary customer experience
- Coaches teammates to provide the best advice to potential and existing TD Bank customers
- Responsible for management of the overall team providing both leadership and guidance
- Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives
- Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value they deliver to customers
- Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken and completed for all colleagues
- Leads the process of setting performance objectives for the team; tracks, monitors