Store Manager - Greenwich

About the role

As Store Manager, you create an exceptional customer experience while keeping daily operations running smoothly. You lead a high-performing, engaged team and ensure the store operates efficiently. You collaborate with other stores and departments to solve problems, drive improvements, and set your team up for success. As a Rothy’s brand ambassador, you enthusiastically bring the mission and values to life for our customers, employees, and community.

Team Leadership

• Proactively recruit, hire, onboard and develop a strong store team
• Develop team members through in-the-moment feedback, regular floor observations, and consistent 1:1 check-ins
• Maintain a high performance standard by training the team on all SOPs, service expectations, selling skills, and Rothy's product knowledge
• Lead the Division of Responsibility (DOR) program with your leadership team
• Ensure consistent execution of the Manager on Duty (MOD) program by setting clear expectations, reinforcing accountability, and regularly reviewing performance to deliver seamless customer and employee experience
• Cook for high performance and manage employee relations concerns in partnership with your supervisor and the People Team
• Create a positive and motivating team culture by actively identifying and acting on engagement opportunities

Customer Experience

• Lead and model Rothy’s Experience through exceptional service and selling from the sales floor, ensuring the team is fully service-certified and actively coaching, training, and inspecting behaviors to uphold brand standards
• Build customer loyalty through effective clienteling, working together with the team to strengthen long-term relationships
• Be the store's expert on brand and product knowledge, ensuring the team confidently shares our style, fit, quality, and sustainability story
• Drive sales and key performance indicators by setting clear goals, celebrating wins, and holding the team accountable through daily coaching
• Plan and execute in-store events and activations that grow brand awareness, connect with the local community, and drive sales
• Ensure all presentation touchpoints including visual merchandising, cleanliness, and dress code consistently reflect brand standards and optimize the in-store experience

Operational Excellence

• Plan and execute weekly, monthly, and annual business strategies to hit sales growth and profit goals
• Manage payroll, staffing, scheduling, and store expenses to meet business goals
• Oversee inventory processes including receiving, processing, damages, and stock accuracy
• Partner closely with Visual Merchandising and cross-functional teams to uphold brand standards and optimize product performance
• Use all company platforms and resources effectively for clear team communication and excellent operational execution