Store Manager - Full Time - Tanger Outlet - Fort Worth, TX

About the role

Mizzen+Main is seeking an experienced, driven, and fashion-forward Store Manager to lead our retail team. As a Store Manager, you will be responsible for creating an exceptional customer experience, developing a high-performing sales team, and ensuring smooth, efficient day-to-day operations of the store.

Responsibilities

• Represent Mizzen+Main with professionalism, product expertise, and personal presentation.
• Deliver and model best-in-class, personalized customer service to drive sales and build lasting customer relationships.
• Maintain a welcoming, organized, and brand-aligned store environment.
• Cultivate a positive, accountable, and collaborative team culture.
• Recruit, onboard, and train sales associates and keyholders to perform at a high level.
• Provide regular coaching, feedback, and team alignment through meetings and development sessions.
• Oversee daily store operations, including inventory control, merchandising, and adherence to procedures.
• Execute floor sets and visual displays that meet brand standards.
• Maintain a clean, efficient stockroom for seamless product flow and replenishment.
• Build weekly schedules based on traffic trends and business needs to ensure optimal floor coverage.
• Review and submit accurate time sheets and payroll in compliance with company policies.
• Set and manage sales goals through coaching and strategic planning.
• Monitor and report on key performance metrics to the District Manager.
• Manage expenses, operational costs, and inventory levels to meet financial targets.
• Plan and execute engaging in-store events in partnership with the corporate marketing team.
• Ensure team awareness and accurate communication of all promotions and offers.
• Act as the lead escalation point for customer concerns, ensuring timely, respectful resolutions.
• Build strong customer relationships to drive loyalty and repeat business.
• Ensure all team members uphold Mizzen+Main’s operational policies and service expectations.
• Promote company values in every customer and team interaction.

Requirements

• Previous retail management experience required (minimum 2+ years preferred).
• Strong leadership, interpersonal, and team-building skills.
• Excellent verbal and written communication skills.
• Proficient in using POS systems, tablets, and retail management software.
• Flexibility to work weekends, holidays, and peak business periods.
• Able to work 5 days per week, including at least one weekend day.
• Must be able to respond to store emergencies or fill in for absent team members when needed, even if outside of scheduled shifts.