store manager, Fort Wayne, IN

About the role

We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—you lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels welcome.

Responsibilities

• Create and maintain a welcoming atmosphere for customers and staff.
• Lead a team of baristas and support staff, fostering a collaborative and supportive environment.
• Manage inventory, ensuring a steady supply of high-quality coffee and products.
• Develop and implement strategies to increase customer loyalty and sales.
• Collaborate with the marketing team to promote events and initiatives that enhance the coffeehouse's reputation.
• Ensure compliance with health and safety regulations.

Requirements

• 3 years retail / customer service management experience or 4+ years of US Military service
• Strong organizational, interpersonal and problem-solving skills
• Entrepreneurial mentality with experience in a sales-focused environment
• Strong leadership skills and the ability to coach and mentor team partners with professional maturity

Qualifications

• Minimum High School or GED Requirements
• Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.
• Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.

Skills

• Customer service skills
• Leadership skills
• Problem-solving skills
• Organizational skills

Benefits

• Medical, dental, vision, basic and supplemental life insurance
• Paid parental leave
• Discounted company stock program (S.I.P.)
• Financial well-being tools
• Access to educational opportunities
• Access to backup care and DACA reimbursement
• Compliance with state and local laws regarding employee leave benefits

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Schedule

The schedule for this role includes full-time work (exceeding 40 hours per week) with variable hours including early mornings, evenings, weekends, and holidays.