Store Manager F/T

About the role

The Store Manager oversees the overall operations of the retail store, including collections, processing, sales, financial performance, loss control activities, and personnel management. They are responsible for managing more than ten subordinate sales personnel and may supervise community service workers and supported employment work crews.

Responsibilities

• Oversee the proper handling and processing of incoming and outgoing materials.
• Maximize used goods processing through the proper application of Goodwill techniques, including sorting, preparing and pricing items for sale.
• Meet or exceed production goals on a consistent basis.
• Maximize sales performance through proper rotation, pricing, display, signage, promotions and inventory of processed merchandise.
• Meet or exceed sales goals on a consistent basis.
• Ensure quality customer service is provided by self and employees in a timely and courteous manner to all shoppers, donors and other employees.
• Be available for telephone customer relations activities.
• Maintain sales floor appearance, cleanliness and shopping environment.
• Maintain appearance of building exterior and parking lot.
• Manage supported employment work crews and community service workers.
• Ensure proper management of supported employment work crews and community service workers assigned to the store.
• Maintain financial performance by managing the store budget, achieving processing goals, generating revenue and controlling expenses.
• Ensure proper cash management including enforcement of cash register procedures and submission of required reports.
• Ensure daily cash report and receipts.
• Ensure daily pick-ups and deposits at designated bank.
• Ensure store and surrounding premises are kept clean and free of safety hazards and that health, safety and emergency procedures are understood and followed by all store employees.
• Designate a staging area for "Z" racks.
• Ensure that empty "Z" racks are removed from the sales floor immediately.
• Keep all aisles, corridors and production areas free of clutter and unobstructed to provide building occupants with a clear path to exit building in an emergency situation.
• Instruct staff to keep the sales floor free of hangers and other trip hazards.
• Secure sharp objects such as knives in a secured area for display.
• Ensure that breakable objects are handled carefully and are properly displayed.
• Ensure that an adequate supply of protective gloves are available for employees to use when sorting donations and handling potentially hazardous materials.
• Ensure that ice melt is spread on all sidewalks and pathways used by customers and staff when weather conditions create potentially slippery conditions prior to the store opening and throughout the business day, as necessary.
• Immediately report all unsafe conditions to supervisor.
• Complete and submit a work order to Vice President, Retail Operations for approval, as appropriate.
• Ensure that all suspicions or allegations of fraud are reported and investigated accurately and in a timely manner.
• Notify Loss Prevention accordingly, as appropriate.
• Ensure that the store is opened/closed daily, as per scheduled hours.
• Ensure proper operation of security and safety systems.
• Ensure that shipping and handling of donated product follows established protocols.
• Interview, hire, train and direct the activities of store personnel.
• Assess employee performance on a continuing basis; ensure that performance evaluations are conducted in a timely manner; reward and discipline employees, as appropriate; address complaints and resolve problems, seeking assistance from supervisor and Human Resources, as appropriate.
• Schedule employees to ensure adequate coverage to meet production, customer service and safety and security needs of the retail operation.
• Ensure proper adherence by store employees to GWSNE policies and procedures, safety/security regulations and CARF standards, if applicable or as appropriate.

Qualifications

• High school diploma or equivalent, plus a minimum of three years related experience, including supervisory experience.
• Ability to read and interpret documents, write routine reports and correspondence, and speak effectively before individuals or groups.
• Ability to calculate figures and amounts, apply common sense understanding to carry out instructions, and deal with problems involving several concrete variables.
• Knowledge of bookkeeping and accounting principles, Microsoft Office, and recognition of brand name apparel.
• Knowledge of safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand, walk, talk or hear, use hands to finger, handle, or feel, reach with hands and arms, sit, climb or balance, stoop, kneel, crouch, or crawl, lift and/or move up to 25 pounds, occasionally lift and/or move up to 100 pounds, lift and/or move up to 600 pounds, assist customers with handling of donations or purchases of large and heavy items, and assist customers when unloading bags and boxes of donations from their vehicle and carrying purchases to their vehicle.
• Knowledge of protective eyewear, protective gloves, and protective eyewear.
• Ability to work in a fast-paced, hectic environment with regular deadlines and production quotas.

Benefits

Not specified.

Pay

Not specified.

Schedule

Regular weekend (i.e. Saturday, Sunday), holiday and evening hours customary to the retail trade.