Store Manager, eCommerce - Contract

About the role

This role is responsible for managing the day-to-day operations and holistic wellbeing in support of our west coast artists and labels' e-commerce stores. You will work cross-functionally with both internal teams and external partners to execute daily product activations, new store launches, and ensure timely receipt and fulfillment of all product and customer orders. The role ensures technical backend features are routinely updated and functioning properly, and store fronts are regularly maintained to optimize customer experience and maximize revenue.

Responsibilities

• Manage the day-to-day operations for up to 60 e-commerce shops for UMG artists and labels.
• Act as the main central resource to support the Senior Store Manager, eCommerce and additional west coast label rosters as needed.
• Execute and oversee the setup and launch of new artist/label stores and products.
• Update and maintain product info including titles, descriptions, images, etc. within the backend of the eCommerce platform.
• Integrate third-party applications and sales channels with external partners to fulfill print-on-demand orders and provide additional revenue opportunities.
• Prepare product and/or shipping discounts and execute store-wide sale events as requested.
• Ensure the store frontend merchandising, taxonomy, and functionality are optimized for customer experience.
• Deliver the timely and successful distribution of digital music for artists and labels.
• Monitor inventory levels and coordinate product restocks as needed.
• Work cross-functionally with various internal teams including marketing, tech, and creative services to execute key campaign moments on storefronts.
• Work cross-functionally with logistics, order management, and fulfillment teams to ensure timely product delivery and order fulfillment.
• Uphold positive working relationships with labels, partners, and third-party vendors.
• Collaborate with the customer service team to communicate relevant store information and any unexpected issues (e.g., quality, delays) to ensure excellent customer service.
• Analyze weekly inventory and sales reports and provide them to clients as needed.
• Use inventory and sales reports to make recommendations for frontend updates to drive revenue and increase KPIs including conversion and sessions.
• Monitor, validate, and submit weekly chart reporting data for album scans.
• Evaluate reports in the data warehouse to investigate and resolve order/fulfillment issues.
• Troubleshoot and effectively problem-solve backend and frontend issues as they arise.
• Available outside of business hours as needed.