Store Manager - Columbia Mall

About the role

The Store Manager at Pandora is the ultimate fan of our brand, culture, and products. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales.

Responsibilities

• Full immersion in our brand, culture, and product, taking immense pride in delivering exceptional customer experiences.
• Coach and manage a team of Assistant Store Manager, Sales Leads, and Sales Associates.
• Build a genuine connection with our fans, exceeding individual and store sales goals.
• Create unforgettable shopping moments by displaying excellent product knowledge and building brand loyalty.
• Foster accountability for individual and store performance, providing real-time feedback and guidance.
• Engage and foster lasting connections beyond transactions, building loyal fans.
• Recruit, retain, and develop exceptional teams, ensuring succession planning and internal mobility.
• Utilize your expertise across talent, brand, operations, and fan experience to implement visual merchandising directives, efficient operational processes, and continuous talent development.
• All other duties as assigned.

Requirements

• You demonstrate results-orientated leadership with at least 3-5 years of experience as a Store Manager in a high-performance selling environment.
• You have developed a sense of Care in your communication skills, both written and verbal.
• You have the ability to charm and captivate audiences, connecting with people at all levels of the organization.
• Your business acumen is sharp, coupled with analytical thinking that shows and delivers positive results.
• You are a talent magnet, skilled in recruiting, retaining, and developing exceptional teams.
• You are proficient in general computer software (Microsoft Office 365 Suite) and retail point of sale systems.
• You are at least 18 years old and able to provide proof of identification and eligibility to work.
• You are open to a flexible work schedule that includes nights, weekends, and holidays.
• You are willing to stand for extended periods, lift up to 50 pounds, and arrive promptly for work.

Qualifications

• You have a bachelor’s degree in business administration, retail management, or a related field.
• You have experience in managing a team of sales associates and assistant managers.
• You have a strong understanding of retail operations and customer service.
• You have excellent interpersonal and communication skills.
• You have a passion for jewelry and a desire to help others express themselves through their purchases.

Skills

• Leadership and management skills.
• Customer service and engagement skills.
• Product knowledge and presentation skills.
• Team building and coaching skills.
• Business acumen and analytical thinking.
• Ability to work independently and as part of a team.

Benefits

• Robust compensation package including base salary, bonuses, and a 401K plan.
• Extensive benefits including medical, dental, vision, short/long-term disability, life insurance, and AD&D coverage.
• Anniversary gift cards and product discounts.
• Learning and development programs, continuous feedback, and tuition reimbursement.
• PTO package including vacation, personal, sick, birthday, and paid holidays.

Pay

$58,000 - $73,000 commensurate with experience

Schedule

A flexible work schedule that includes nights, weekends, and holidays is all part of the excitement. This can include standing for extended periods, ability to lift 50+ pounds, and timely arrival to work.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting, and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewelery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

About Pandora NAM

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores. Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.