Store Manager -Cincinnati Premium Outlets

Overview

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Store Manager to lead its Cincinnati Premium Outlets in Middletown, OH. The Store Manager will oversee the daily operation of the store including the overall management of the team, merchandise, and sales results. Reporting to the Regional Manager, this position is responsible for loss prevention compliance, human resources management, as well as visual merchandising presentation.

Responsibilities

• Lead team to achieve individual and team sales targets
• Implement a culture that leverages on all KPls
• Analyze sales figures and KPls using available data/systems to better understand performance and sales opportunities
• Deliver excellence; strive to exceed the expectations of clients
• Drive the team to fully embrace a clienteling culture of building strong and long-term relationships with clients
• Promote brand awareness, establish market/store presence through community engagement and store events
• Support the Visual Team in planning and performing any necessary changes in visual environment
• Review sales frequently and take action on visual merchandising to improve sales
• People Management: Develop, train, and continuously motivate associates towards achieving and exceeding sales objectives
• Build a talent pipeline through networking and competitive shopping
• Provide guidance to associates; deliver constructive feedback and learning opportunities through coaching conversations
• Oversee performance process for all associates and assist in establishing goals/objectives
• Build development plans for all employees; identify and create action plans
• Ensure a consistent and seamless onboarding experience for all new hires
• Schedule effectively to drive sales and manage the allocation of staff resources
• Partner with Regional Manager and Human Resources for all employee relations issues to ensure effective course of action
• Promote a culture of belonging; ensure that all individuals feel welcomed, valued and included
• Operations: Manage the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations
• Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed
• Avoid and prevent theft and loss through compliance with loss prevention audits, cycle counts, incident reporting and inventory reconciliations
• Oversee the processing of incoming and outbound merchandise requests and shipments
• Develop accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees
• Hold employees accountable for their actions and performance
• Uphold company and store standards, policies and procedures

Qualifications

• 8+ years’ retail experience
• Minimum of 3+ years’ experience managing others within a customer service environment required
• Proven record of motivating, developing, and coaching team members
• Strong analytical skills - ability to analyze retail KPI’s and on-floor behaviors
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Demonstrated verbal and written communication skills
• Excellent organizational, follow-up, and time management skills
• Passion for the Marc Jacobs brand and product offering
• Passionate about the customer experience
• Delivers Excellence - demonstrates passion and empathy, anticipates and exceeds client expectations
• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
• Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
• Ability to connect to the customer through excellent service, strong visual presentation and business acumen
• Computer skills including operating a POS and navigating Microsoft Office suite
• Must have flexibility to work a retail schedule including evenings, weekends and holidays

Benefits

The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.