store manager, Chattanooga TN
Starbucks · Chattanooga, TN · 6 days ago
Customer ServiceFull-time
About the role
The role involves managing customer interactions through various channels to ensure customer satisfaction and loyalty.
Responsibilities
- Handle customer inquiries via phone, email, and social media
- Resolve customer issues and complaints efficiently
- Follow up on customer feedback and suggestions
- Train and support other team members in customer service
Requirements
- Bachelor's degree in Business Administration, Communications, or related field
- At least 2 years of customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible hours including evenings and weekends
Qualifications
- Excellent interpersonal and communication skills
- Proficient in Microsoft Office Suite
- Knowledge of CRM systems preferred
Skills
- Customer service skills
- Technical proficiency in CRM systems
- Effective time management
Benefits
- Comprehensive health insurance
- Flexible scheduling options
- Professional development opportunities
Pay
$20-$25 per hour based on experience
Schedule
Part-time position available, typically 10-20 hours per week