Store Manager - Broadway - New York, NY

The Business

• Responsible for meeting/exceeding sales plans and increasing Casper’s market penetration rate
• Oversee Store P&L and achieve EBITDA targets by managing payroll, other operating, visual and marketing expenses
• Oversee management and movement of inventory to minimize carrying costs, reduce cost of goods and improve store productivity
• Create business driving strategies and Quarterly/Annual business plans, which may consist of identifying marketing opportunities, new selling/clienteling strategies, event calendars, sale target setting and regular business reviews with leadership

The Customer

• Create an engaging customer experience that focuses on building relationships through the connection and relation of our brand and brand values
• Evangelize the Casper mission of sleep and increase customer awareness
• Protect and enhance the Casper omni channel customer journey
• Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to the Casper organization

The Team

• Recruit, retain and develop a unique talent pool through continuous daily networking and interviewing prospective candidates
• Develop, coach, and mentor a world class service-minded and high performing team
• Foster an inspiring environment of engagement and learning, empowering team members to realize their full potential
• Ensure that all training and development programs are implemented and monitored for success
• Perform annual performance evaluations for direct reports while overseeing the process for the entire store
• Maintain performance culture of ownership, continuous improvement and goal achievement
• Maintain safe working conditions and facilities maintenance
• Build and promote strong collaborative relationships across the fleet and HQ

Qualifications

• 5+ years minimum experience as a people leader in a retail, sales, customer service or hospitality industry
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
• Deep and demonstrated understanding of service excellence in a consumer environment
• Excellent communication skills with a knack for building consensus via influence
• The desire to work in a fast paced, entrepreneurial environment - understands the importance of experimentation and iteration
• Fluency in Salesforce preferred
• Willing to relocate for growth opportunities
• Hours expectation: minimum of 40 hours per week including weekends, based on business needs. There may be times when you are required to be in the store alone.
• Ability to move boxes weighing up to 150 lbs and be on your feet all day
• Bachelor’s Degree or equivalent

Pay & Benefits

• Targeted Salary Range: $75,000 - 105,000 USD
• Monthly bonus potential
• Medical, vision, and dental insurance
• Employee Discount
• Participation in our 401k program
• Paid Time Off with increases after tenure milestones
• Incentivized Referral Program