Jobs · Customer Service · New York

Store Manager - Bench

Lowe's Companies, Inc. · Stony Brook, NY · Yesterday
Customer Service$103k–$154k/yrFull-time

About the role

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Store Manager, this means:

  • Ensuring associates are delivering friendly, professional and timely service to all customers who shop the store.
  • Monitoring the performance, profitability, and flow-through of store plans and programs.
  • Championing and implementing strategic asset protection plans that improve safety and security outcomes.

Responsibilities

The Store Manager manages the overall store operations (i.e., expenses, merchandising standards, compliance, safety, security, and workforce) and those directly helping customers to drive positive customer experiences, sales, and margin performance. The Store Manager works closely with cross-functional partners in HR, Asset Protection, and Operations at the District, Region, and Corporate levels to execute the Lowe’s business strategy within his/her store. To be successful, the Store Manager must build and support a store culture, in partnership with key stakeholders, that is aligned to the Lowe’s mission and behaviors where employees are engaged and inspired. This leader is also responsible for maintaining a strategic view of store talent needs, recruiting and developing talent, driving execution of sales and service strategies, analyzing relevant data to inform store-specific strategies, championing customer service, proactively addressing store needs, and acting as the Lowe’s brand ambassador for the community.

Qualifications

  • Salaried: Generally scheduled for 48 hours; more hours may be required based on the needs of the business. Requires morning, afternoon and evening availability any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
  • Minimum Qualifications: Bachelor’s degree and 3 years of experience leading associates in a large retail environment, with Sales Volume exceeding 20M annually OR 5 years of experience leading associates in a large retail environment, with Sales Volume exceeding 20M annually. 5 years of experience working in a fast-paced, cross-functional work environment. Experience building and maintaining cross-functional relationships in a matrixed environment. Experience building partnerships within the community. Experience analyzing and using customer, market, and competitor data to inform decisions and business planning. Strong working knowledge of Microsoft Office Suite.

Preferred Qualifications

  • Bachelor’s Degree in business administration, marketing, or related field.
  • Experience managing in big‐box Home Improvement retail industry.

Benefits

Pay Range: $102,600.00 - $154,000.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits

Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.

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