Store Manager, Belden Village

About the role

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Responsibilities

• Lead Store Operations & Client Experience. Oversee all daily store operations to deliver a seamless, elevated client experience, driving sales and profitability in a dynamic, high-volume environment.
• Inspire & Develop High-Performing Teams. Lead with vision and passion to coach, inspire, and empower a diverse team, fostering growth, accountability, and exceeding performance goals.
• Recruit & Cultivate Top Talent. Attract, recruit, and onboard exceptional talent, building an inclusive team that embodies Sephora’s values and consistently delivers the signature service clients love.
• Drive Performance Through Feedback. Conduct impactful performance appraisals and provide real-time, actionable feedback and mentorship to support each team member’s career journey and engagement.
• Champion Continuous Learning. Foster a spirit of ongoing learning through thoughtful coaching, open dialogue, and providing resources to enable associates and leaders to reach their highest potential.
• Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalized experiences.
• Ensure Operational Excellence. Uphold Sephora’s standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
• Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources, swiftly adapting to shifting priorities and opportunities within a vibrant, ever-evolving retail landscape.

Requirements

Store Manager Experience. Demonstrated success in high-volume, complex retail or hospitality environments, with a demonstrated ability to set strategic direction, champion store culture, drive overall store results, and execute business plans to achieve ambitious targets.

Visionary Leadership Skills & Business Acumen. Strong ability to recruit, inspire, and develop top talent, fostering an energetic, collaborative atmosphere that delivers outstanding results.

Exceptional Communication & Interpersonal Skills. Adept at building trust, clarity, and enthusiasm not only within teams but also with senior leadership. Skilled at managing conflict, facilitating complex discussions, and ensuring alignment.

Passion for Developing Others. Passion for empowering teams via mentorship, real-time coaching, feedback, and fostering a culture of learning and accountability.

Client-Centric & Growth Oriented. Experience creating personalized, memorable experiences for lasting loyalty and satisfaction, and balancing operations with business growth.

Qualifications

High school diploma or equivalent required. Bachelor's degree preferred. Minimum of 3 years of relevant experience in a leadership role, preferably in a high-volume, complex retail or hospitality environment.

Skills

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Experience with performance management and coaching
• Ability to build and maintain positive relationships with team members, customers, and stakeholders
• Knowledge of retail operations and customer service best practices

Benefits

The annual base salary range for this position is $78,200.00 - $95,750.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.

Pay

The annual base salary range for this position is $78,200.00 - $95,750.00.

Schedule

This role requires on-site work at 4230 Belden Village Mall Cir NW, Canton, OH 44718, United States (US). Availability. This role requires availability including evenings, weekends, and holidays.