Store Manager - Battlefield Mall

About the role

The Store Manager at Pandora is the ultimate brand ambassador. They immerse themselves in our brand culture, product, and values while delivering exceptional customer experiences. This role offers the opportunity to spend quality time on the sales floor, engaging with customers, and leading a team.

Responsibilities

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building a genuine connection with our fans.
• Embrace opportunities and set new records, achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations, by displaying excellent product knowledge and building brand loyalty.
• Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and inspire to bring the best talent into Pandora across seasonal and core hiring including Assistant Store Manager, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resource team to identify and resolve any performance issues and policy violations.
• Utilize your brilliance across talent, brand, operations, and fan experience, guaranteeing the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.
• All other duties as assigned.

Requirements

• You can demonstrate you’re a results-orientated leader with at least 3-5 years of experience as a Store Manager in a high-performance selling environment.
• You have developed a sense of Care in your communication skills both written and verbal.
• You know how to charm and captivate an audience with the ability to connect with people at all levels of the organization.
• Your business acumen is sharper than a diamond, coupled with your analytical thinking that can show and Deliver positive results.
• You're a talent magnet, skilled in recruiting, retaining, and developing exceptional teams. Succession planning and internal mobility.
• Knowledge of general computer software (Microsoft Office 365 Suite) and retail point of sale systems.
• You are at least 18 years or older and can provide proof of identify and eligibility to work.
• A flexible work schedule that includes nights, weekends, and holidays is all part of the excitement. This can include standing for extended periods, ability to lift 50+ pounds, and timely arrival to work.

Qualifications

• You have a college degree or equivalent experience.
• You have a valid driver’s license and reliable transportation.
• You have a strong understanding of retail operations and customer service.
• You have excellent interpersonal and communication skills.
• You have a proven track record of managing a team and achieving sales goals.
• You have experience with inventory management and maintaining store appearance.
• You have experience with visual merchandising and creating displays.
• You have experience with point-of-sale systems and cash handling.
• You have experience with customer service and problem-solving.

Skills

• Results-oriented leadership
• Customer service excellence
• Team management
• Product knowledge
• Communication skills
• Business acumen
• Talent development
• Computer proficiency
• Reliability and dependability
• Flexibility and adaptability

Benefits

• We Dare! We offer robust compensation package including base + bonus’s, a 401K plan to help you secure your financial future.
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards and product discounts!
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more.
• We Deliver! PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays.

Pay

$58,500 - $73,000 commensurate with experience

Schedule

A flexible work schedule that includes nights, weekends, and holidays is all part of the excitement. This can include standing for extended periods, ability to lift 50+ pounds, and timely arrival to work.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewelery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

About Pandora NAM

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.