Store Manager

Key Responsibilities

• Shift Leadership & Operations
• Lead and execute high-performing shifts that drive same store sales, operational excellence, and guest satisfaction.
• Ensure the restaurant operates efficiently while maintaining Zankou Chicken standards for hospitality, cleanliness, food quality, and speed of service.
• Deploy team members effectively to ensure the right people are in the right positions at the right times.
• Actively manage shift flow, labor deployment, and operational priorities throughout each shift.
• Serve as a visible and engaged floor leader during peak business periods.
• Inspire the team to deliver 5-star hospitality and deliver an exceptional guest experience.
• Responsible for all aspects of the Team Member experience and ensure that they are being coached, developed, recognized and valued.

Financial & Business Management

• Support the achievement of restaurant financial goals including sales, labor management, and protection of Cost of Goods Sold (COGS).
• Monitor labor usage and staffing levels to support profitability while maintaining hospitality and operational standards.
• Support driving great food execution (perfect product) and quality through the AvT process.
• Assist with order placement and inventory management to ensure proper product levels and operational readiness.

Food Quality & Execution

• Ensure all recipes, food preparation procedures, and presentation standards are executed consistently and correctly.
• Conduct and oversee line checks to verify food quality, freshness, and readiness standards.
• Protect the integrity of Zankou Chicken’s culinary standards and guest experience.
• Partner with kitchen and front-of-house teams to deliver consistent execution across all shifts.

Training & Team Development

• Support all aspects of the team member lifecycle including hiring, onboarding, training, coaching, performance management, and separations.
• Own and champion the restaurant’s training and development culture.
• Ensure team members receive effective onboarding and ongoing operational training.
• Provide consistent coaching, feedback, and recognition to develop strong individual and team performance.
• Help create a positive, accountable, and hospitality-focused work environment.

Safety & Compliance

• Ensure compliance with all company policies, food safety standards, labor laws, and local, state, and federal regulations.
• Maintain a safe and clean environment for both guests and team members.
• Ensure all required safety and food safety procedures are followed consistently.
• Support accident prevention and operational risk management initiatives.

Leadership & Culture

• Serve as an active and collaborative member of the store leadership team.
• Support the General Manager in building a culture rooted in hospitality, accountability, operational discipline, and respect.
• Lead by example and uphold the values and standards of Zankou Chicken.
• Foster strong communication and teamwork across all restaurant departments.