Store Manager

Job Responsibilities/Tasks

• Maintains and improves customer service through reminders, training, and action plans.
• Greet customers and clinic patients, offer assistance, and model customer service best practices.
• Resolve customer complaints and assist with special needs.
• Supervise store and pharmacy operations, including opening/closing, scheduling, and merchandising.
• Manage store finances, including register counts, withdrawals, and inventory management.
• Ensure compliance with laws and regulations, including alcohol and pharmacy product sales.
• Train and develop team members, manage their performance, and address issues.
• Plan and execute daily operations, analyze business performance, and plan for growth.
• Communicate with district and corporate management, conduct community outreach, and assist in event planning.

People and Performance Management

• Assign responsibilities, set goals, observe performance, provide feedback, and recognize team members.
• Manage employee career progression, ensure timely training completion, and make hiring/promotion/termination decisions.
• Develop performance plans, communicate regularly, and foster a positive team environment.

Training and Personal Development

• Participate in company and on-the-job training, pursue certifications, and seek self-development.