Store Manager

About the role

Manages the operation of a Walgreen store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience.

Responsibilities

• Customer Experience: Monitors and analyzes customer service; offers reminders, training, and encouragement; develops action plans for improvement in both retail and pharmacy. Greets customers and clinic patients, offers assistance, models and shares customer service best practices, and resolves customer complaints.
• Operations: Supervises store and pharmacy opening/closing/shift changes, task delegation, scheduling, and control of store money including register counts, bank deposits, change orders, bookkeeping, and records. Supervises merchandising, inventory management, receiving, stocking, pricing, and transfers. Ensures execution of District Manager feedback, proper hiring and placement, store cleanliness, repair/maintenance, and emergency response. Manages strict compliance with all laws and regulations, including alcohol, tobacco, fresh food, and pharmacy products. Ensures staff proficiency with computer/technology systems and contacts IT support as needed. Complies with all company policies and completes special assignments.
• Daily Planning and Execution: Assigns daily operational responsibilities and tasks, setting expectations for store team members and assistant managers.
• Business Performance Management: Analyzes financial and performance data to develop action plans for sales and cost control. Reviews KPIs daily and prepares discussions with district management. Reviews asset protection data and develops loss-reduction plans. Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance performance, providing support including serving as a pharmacy technician when necessary and allowed by law. Analyzes clinic performance indicators and works with Clinic Coordinator or Manager to ensure performance and support.
• Business Planning: Identifies sales opportunities to ensure growth and performance. Manages inventory levels through ordering, stockkeeping, liquidating stock, and anticipating fast-selling items and seasonal changes.
• People and Performance Management: Manages team member performance by assigning responsibilities, setting goals, observing performance, providing feedback, recognition, and managing career progression. Monitors and ensures timely completion of required training programs, including pharmacy training. Makes hiring, promotion, and termination decisions; addresses issues and disciplines team members; engages with Employee Relations and HR as appropriate. Develops employee performance plans and monitors compensation. Promotes teamwork, motivation, and open communication. Ensures compliance with all corporate policies and employment laws.
• Training and Personal Development: Participates in company and on-the-job training; attends training requested by District Management and corporate, including completing Walgreens School of Operations within six months in position. Follows performance improvement plans offered by District Manager. Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB or ExCPT certification as required). Seeks self-development by monitoring performance, setting high personal standards, learning about retail and management best practices, and learning about the pharmacy.
• Communications: Serves as liaison between district, corporate, and the store; provides a communication channel, responds to requests, provides feedback, and implements initiatives. Conducts community outreach (e.g., speaks with community members and physicians in the area). Assists District Manager in planning and attending community events.

Qualifications

• Bachelor's degree and 3 years retail management experience OR High School Diploma/GED and 5 years retail management experience.
• Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed RPh as soon as possible given state law requirements, no later than 12 months from Store Manager position start date.
• Willingness to work flexible schedule including extended days, evenings, and weekend hours.

Preferred qualifications

• Bachelor's Degree.
• PTCB or ExCPT Certification.
• Three years retail management experience, including supervising others, managing, and assigning work.
• Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed RPh.

Pay

The current salary range for this position is $50,000 - $120,000. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

Benefits

To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.