Store Manager

Job Responsibilities/Tasks

• Maintains and improves customer service through reminders, training, and action plans.
• Greet customers and clinic patients, offer assistance, and model customer service best practices.
• Resolve customer complaints and assist with special needs.
• Supervise store and pharmacy operations, including opening/closing, shift changes, and task delegation.
• Manage store money, including register counts, withdrawals, and inventory management.
• Plan and implement merchandising strategies, manage inventory, and ensure compliance with laws and regulations.
• Ensure store cleanliness and maintain repairs, respond to emergencies, and manage staff.
• Support pharmacy and clinic performance, including training and performance management.
• Identify sales opportunities and manage inventory levels.
• Manage team member performance, conduct evaluations, and ensure compliance with policies.
• Participate in training and seek self-development opportunities.

Business Performance Management

• Analyze financial and performance data to develop action plans.
• Review Key Performance Indicators (KPIs) and discuss with district management.
• Analyze asset protection data and develop action plans to reduce loss.
• Analyze pharmacy and clinic performance indicators and collaborate with managers.

People and Performance Management

• Assign responsibilities, set goals, observe performance, provide feedback, and recognize team members.
• Manage employee career progression and ensure timely completion of training programs.
• Make hiring, promotion, and termination decisions, address issues, and engage with HR.
• Develop performance plans and follow up according to deadlines, approve compensation, and promote teamwork.

Training and Personal Development

• Attend company and on-the-job training, pursue certifications, and monitor own performance.

Communications

• Serve as a liaison between district, corporate, and the store.
• Conduct community outreach and assist in planning and attending community events.

Basic Qualifications:

• Bachelor’s degree and 3 years retail management experience, or
• High School Diploma/GED and 5 years of retail management experience.

Preferred Qualifications:

• Bachelor’s Degree,
• PTCB or ExCPT Certification,
• 3 years retail management experience, including supervising others, managing, and assigning work,
• Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed RPh.

This role will remain open until filled. To review benefits, please click here: jobs.walgreens.com/benefits.