Store Manager

Job Responsibilities/Tasks

• Maintains and improves customer service through reminders, training, and action plans.
• Greet customers and clinic patients, offer assistance, and model customer service best practices.
• Resolve customer complaints and assist with special needs.
• Supervise store and pharmacy operations, including staffing, scheduling, and inventory management.
• Ensure compliance with laws and regulations, including alcohol and tobacco sales.
• Manage store cleanliness and maintain grounds, responding to emergencies.
• Implement District Manager feedback and manage store operations.
• Assign daily operational responsibilities and set expectations for team members.
• Monitor and analyze financial and performance data to increase sales and control costs.
• Analyze pharmacy and clinic performance indicators and support during busy periods.
• Identify sales opportunities and manage inventory levels.
• Manage team member performance, career progression, and training.
• Communicate with district, corporate, and the community, and plan and attend events.

People and Performance Management

• Manages team member performance by assigning responsibilities, setting goals, and providing feedback.
• Makes hiring, promotion, and termination decisions, addressing issues and disciplining team members as needed.
• Develops employee performance plans and follows up according to deadlines.
• Monitors and approves team member compensation, promoting teamwork and motivation.
• Ensures compliance with policies and laws, and communicates openly with team members.

Training and Personal Development

• Participates in company and on-the-job training to improve skills and productivity.
• Attends training requested by District Management and corporate, including Walgreens School of Operations completion within six months.
• Obtains pharmacy technician registration/licensure as required by state law.
• Pursues PTCB or ExCPT certification if required by state.
• Seeks self-development by monitoring own performance, setting high personal standards, and learning about management and pharmacy fields.