Store Manager
About the role
Sorrento is one of our most distinctive boutiques — a destination store. We're looking for a Store Manager who brings genuine seniority to the role: someone who has led a retail team, and who carries the presence to represent the brand at its best.
Responsibilities
Leading the team — coaching and developing your team daily, conducting performance reviews, and building a culture where staff feel valued and recognised.
Leading recruitment and onboarding, with an eye for internal growth opportunities.
Driving the business — owning sales targets and KPIs, rostering your team, managing stock and stocktakes, and problem-solving with your direct line manager when needed.
Owning the client experience — building and maintaining a strong VIP base, ensuring your whole team sets the tone for exceptional service.
Operating the boutique — visual merchandising, store presentation, maintenance issues, and WHS compliance, all handled promptly and to V&W compliance standard.
Requirements
A confident, experienced retail leader — 3+ years managing a fashion retail store (or equivalent senior 2IC experience)
Genuine capacity and polish in dealing with V&W clientele; someone who can hold their own with VIP customers and bring credibility to the role from day one.
A track record of developing and retaining strong teams.
Comfort with retail systems such as Kepler and AP21 (preferred), and training platforms like Elmo (a bonus, not essential).
Qualifications
Availability to work a Tuesday–Saturday roster.
Skills
Confidence and leadership skills
Team management and development
Customer service and VIP handling
Retail operations and systems proficiency
Benefits
Competitive salary
Career development opportunities
Generous wardrobe allocation
50% staff discount on Viktoria & Woods product
Pay
Competitive salary
Schedule
Tuesday–Saturday roster