Store Manager

About the role

As a Store Manager at Victra, you shape our guest experience by coaching your team to give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With paid training, you’ll have the tools to embrace and take ownership of your store, develop your sales consultants, and help them learn what it means to win at Victra. You’ll thrive in a competitive atmosphere while having fun with your team, helping others grow to their full potential, and consistently delivering results.

Responsibilities

• Drive high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience.
• Complete training courses and attend weekly sales leadership calls.
• Motivate your team to perform their best in every guest interaction.
• Take care of guests and ensure coworkers have what they need.
• Lead by example on the sales floor and coach team members one-on-one.
• Resolve customer issues and assist with transactions.
• Follow directions from the District Manager on day-to-day operations.
• Set and share daily, weekly, and monthly goals with sales teams.
• Provide training and mentoring to deliver outstanding customer experiences.
• Handle customer flow, store traffic, and resolve escalations in a timely manner per company standards.
• Identify selling skill gaps and build development plans to help the team meet and exceed sales metrics and quotas.
• Run store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, and meeting compliance.
• Open trouble tickets with Facilities/Network/IT as needed to ensure store uptime and functionality.
• Monitor inventory by restocking shelves, maintaining device security, and managing store cleanliness.
• Lead store merchandising and planogram compliance in accordance with company expectations.
• Complete store opening and closing activities.
• Share collective responsibility in attaining store targets daily, weekly, and monthly.

Requirements

• Background in customer service within retail, restaurant, or wireless industry preferred.
• 1–2 years of experience in customer service or a leadership role.
• Management experience in a commission-based sales environment.
• Proven history of achieving challenging team and individual sales goals.
• Ability to balance multiple opposing priorities in a multifaceted environment.
• Set goals, evaluate performance, and develop high-performing teams.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift ten pounds.
• Ability to stand for extended periods of time.

Training Requirements

• Employees must attend and complete a 2-week New Hire University (NHU) training program within 30 days of their official start date; overnight travel may be required at the company’s expense.
• Various online and computer-based training courses will be required throughout employment.

Benefits

• Paid training
• Premium health, dental, and vision insurance
• Paid maternity leave
• 401(k) match
• Tuition reimbursement
• Fifty percent off Verizon service
• Referral bonus
• Frequent contests
• Career advancement opportunities

Pay

Base rate of $14.00 per hour with uncapped earning potential through commission.