Store Manager

About the role

As a Store Manager at Victra, you will shape the guest experience by coaching your team to deliver their best performance Every Guest, Every Time. Our Store Managers consistently exceed both store and personal sales targets. With paid training, you’ll gain the tools to take ownership of your store, develop your sales consultants, and help them learn what it means to win at Victra. If you thrive in a competitive atmosphere while having fun with your team, and love helping others grow to their full potential while delivering results, Victra is the place for you. We believe in #Performance #Collaboration #Integrity #Innovation #Celebration.

Responsibilities

• Drive high-performance results in a fast-paced sales environment while optimizing customer and employee experience.
• Complete training courses and attend weekly sales leadership calls.
• Motivate your team to excel in every guest interaction and lead by example on the sales floor.
• Coach sales consultants one-on-one to help them reach the next level of performance.
• Handle daily operational tasks and maintain brand compliance.
• Drive personal sales by following the EGET sales process.
• Lead the team by resolving customer issues and assisting with transactions.
• Take direction from the District Manager on day-to-day operations.
• Set and share daily, weekly, and monthly goals with sales teams.
• Provide training and mentoring to deliver outstanding customer experiences, including handling customer flow, store traffic, and escalations in a timely manner per company standards.
• Identify selling skill gaps and build and implement development plans to help the team meet and exceed sales metrics and quota assignments.
• Run store operations by analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance, and opening trouble tickets with Facilities/Network/IT as needed to ensure store uptime and functionality.
• Monitor inventory by restocking shelves, maintaining device security, and managing store cleanliness.
• Lead store merchandising and planogram compliance in accordance with company expectations.
• Complete store opening and closing activities.
• Share collective responsibility for attaining store targets daily, weekly, and monthly.

Requirements

• Background in customer service within retail, restaurant, or wireless industry preferred.
• 1–2 years of experience in customer service or a leadership role.
• Management experience in a commission-based sales environment.
• Proven history of achieving challenging team and individual sales goals.
• Ability to balance multiple opposing priorities in a multifaceted environment.
• Set goals, evaluate performance, and develop high-performing teams.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift ten pounds.
• Ability to stand for extended periods of time.

Training Requirements

• Employees must attend and complete a 2-week New Hire University (NHU) training program within 30 days of their official start date; this class may include overnight travel at the company’s expense.
• Various online and computer-based training courses will be required throughout employment.

Benefits

• Paid training
• Premium health, dental, and vision insurance
• Paid maternity leave
• 401(k) match
• Tuition reimbursement
• Fifty percent off Verizon service
• Referral bonus
• Frequent contests
• Career advancement opportunities

Pay

Base rate of $14.00 per hour with uncapped earning potential through commission.