Store Manager

About the role

The Store Manager is our sales, service as well as operations leader for our retail location and is responsible for everything that happens within those four walls. Our leaders are accountable for hitting sales goals, maintaining our merchandizing standards, ensuring customer satisfaction and developing the team.

Responsibilities

• Own the overall store performance and results for sales objectives and forecast by meeting or exceeding key performance indicators.
• Turn corporate sales and marketing strategies into successful, customer-centric execution within the assigned area based on local interests within the communities the store serves.
• Conduct regular sales performance reviews, on-the-spot coaching as well with role plays and hold the team accountable for results and compliance.
• Oversee and manage a team of Retail Sales Associates within the store location.
• Recruit, interview, and ensure the location is adequately staffed with high-quality talent.
• Support Retail Sales Associates with their skill development, ensuring all assigned training and compliance courses are completed.
• Foster an inclusive, high-energy, and performance-driven culture by celebrating team successes and leading by example.
• Manage relationships between the store with internal stakeholders and external partners to align strategy with overall business objectives within the store.
• Maintain operational excellence by monitoring and enforcing all company policies, procedures, and best practices related to inventory, cash management, loss prevention, and store appearance.
• Quickly pinpoint and address operational performance gaps, escalating serious issues to the appropriate departments with urgency.
• Oversee and review store schedules, ensure timely email communication for "urgent items," and manage facility/maintenance requests.
• Administer necessary disciplinary actions, including written warnings and terminations, when required with the Territory Manager.

Qualifications and Education Requirements

• Associates degree in related field preferred
• 1-2 years' experience in wireless sales, or sales management is preferred
• Must be at least 21, have a valid driver's license, and able to pass all pre-employment checks, including driving record, criminal background and drug test
• Strong analytical skills
• Excellent verbal and written skills
• Knowledge of and use of a PC and MS Office applications
• Ability to work evenings, weekends, and holidays, as needed

Preferred Skills

• Must be able to work evenings, weekends, and holidays, as needed
• Working knowledge of PC and MS applications
• Excellent communication and interpersonal skills
• Effective influencing and negotiation skills
• Strong time management skills
• Work well under pressure