Store Manager

About the role

TravelCenters of America offers a convenient, one-stop shopping experience to our customers. We carry a wide selection of name-brand products, and are stocked with Grab ‘N Go foods, groceries, snacks, electronics, maintenance supplies, and even clothing and gifts!

Responsibilities

• Lead the operations and marketing functions of the Travel Store/Convenience Store.
• Staff, train, and retain high-quality team members according to company guidelines.
• Recruit, hire, train and retain high-quality team members according to company guidelines and create a culture where team members feel respected and recognized for their achievements.
• Respond to customer concerns, both written and verbal, with the ability to creatively solve problems.
• Achieve financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components.
• Oversee payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws.
• Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships.
• Stay abreast of competitive practices that could have an impact on business; offers insights and recommendations to leadership.
• Assume duties of any hourly associate position as necessary.

Requirements

• A High School Diploma (or GED) required. Associate’s or bachelor’s degree preferred.
• 3+ years of supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity.
• Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.).
• Exhibit excellent verbal and written communication skills.
• Ability to work flexible hours including nights, weekends and some holidays.
• Proficient in Microsoft Office; Operational understanding of POS software.
• A valid driver's license required.

Qualifications

The General Manager ensures we are returning every traveler to the road better than they came! In this role, you can expect to:

• Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the Travel Store/Convenience Store (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.).
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage staff according to company policy.
• Respond to customer concerns, both written and verbal, with the ability to creatively solve problems.
• Achieve financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components.
• Oversee payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws.
• Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships.
• Stay abreast of competitive practices that could have an impact on business; offers insights and recommendations to leadership.
• Assume duties of any hourly associate position as necessary.

Skills

• Leadership and motivational skills.
• Excellent verbal and written communication skills.
• Planning and analytical skills.
• Ability to work flexible hours including nights, weekends and some holidays.
• Proficiency in Microsoft Office and POS software.
• Valid driver's license.

Benefits

• Competitive salary and annual bonus opportunity.
• Medical, dental, vision and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discount.
• A wide variety of discounts on technology, travel, food and fuel.
• Opportunity for growth and advancement.
• Relocation Assistance (relocation not required).

Pay

$70,000.00 - 73,000.00 annually

Schedule

Flexible schedule to accommodate shifts including nights, weekends and some holidays.