Store Manager

About the role

TravelCenters of America offers a convenient, one-stop shopping experience to our customers. We carry a wide selection of name-brand products, and are stocked with Grab 'N Go foods, groceries, snacks, electronics, maintenance supplies, and even clothing and gifts!

Responsibilities

• Lead the operations and marketing functions of the Travel Store/Convenience Store
• Staff, train and retain high-quality team members
• Recruit, hire, train and retain high-quality team members according to company guidelines and create a culture where team members feel respected and recognized for their achievements
• Respond to customer concerns, both written and verbal, with the ability to creatively solve problems
• Achieve financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
• Oversee payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws
• Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships
• Stay abreast of competitive practices that could have an impact on business; offers insights and recommendations to leadership
• Absorb duties of any hourly associate position as necessary

Requirements

• A High School Diploma (or GED) required. Associate’s or bachelor’s degree preferred
• 3+ years of supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity
• Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.)
• Exhibit excellent verbal and written communication skills
• Ability to work flexible hours including nights, weekends and some holidays
• Proficient in Microsoft Office; Operational understanding of POS software
• A valid driver's license required

Qualifications

The General Manager ensures we are returning every traveler to the road better than they came! In this role, you can expect to:

• Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the Travel Store/Convenience Store (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.)
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage staff according to company policy
• Respond to customer concerns, both written and verbal, with the ability to creatively solve problems
• Achieve financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
• Oversee payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws
• Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships
• Stay abreast of competitive practices that could have an impact on business; offers insights and recommendations to leadership
• Absorb duties of any hourly associate position as necessary

Skills

• Leadership and motivational skills
• Customer service skills
• Financial management skills
• People management skills
• Problem-solving skills
• Communication skills

Benefits

• Competitive salary and annual bonus opportunity
• Medical, dental, vision and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discount
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement
• Relocation Assistance (relocation not required)

Pay

$50,000.00 - 60,000.00 annually

Schedule

Night shift, weekend shifts, and some holidays may be required.