Store Manager

About the Role

The Manager Trainee is responsible for learning the duties of the Store Manager position and developing the skills required for a Store Manager role. Primary duties include delivering a Legendary Customer Experience, building the team, driving sales, managing inventory, managing profit and sales, expense control, reducing and managing shrink.

Responsibilities

• Recruiting, hiring, developing, evaluating, disciplining, and retaining efficient team members.
• Delivering on the promise of Legendary Customer Service through GURA: Greet the Customer, Uncover Customer’s Needs & Wants, Recommend Product Solutions, Ask to Add Value & Appreciate the Customer.
• Creating and fostering a welcoming environment and sense of belonging in the store.
• Ensuring the power of diversity, equity, and inclusion is experienced every day across Team Members, Customers, Suppliers, and Communities.
• Scheduling, organizing, and planning daily activities for team members to ensure efficient store operations.
• Leading team members to ensure the customer has a Legendary shopping experience that differentiates from the competition.
• Communicating company processes, policies, and directives to team members and evaluating those processes for effectiveness.
• Creating a desirable work environment through promotions, recognition, and empowerment.
• Problem-solving and conflict resolution for both team members and customers.
• Learning sales and profit management—accountable for achieving top and bottom line.
• Promoting a safe and productive work environment.
• Managing the daily merchandise flow to ensure adequate in-stock and inventory controls.
• Organizing merchandise resets to company specifications on a periodic basis.
• Implementing and sustaining merchandise presentation per company standards.
• Evaluating the competitive environment and working with Operations and Merchandising teams to ensure quality and performance.
• Training on daily, weekly, and monthly processing of required paperwork including invoices, schedules, product orders and returns, and POs reports.
• Training on periodic sales forecasting, payroll analysis, and budget review.
• Training on documentation of team member evaluations and corrective action.
• Training on managing periodic price changes.
• Communicating inventory needs to buyers and distribution centers.
• Working with buyers, supply chain management, district managers, and distribution centers to solve inventory problems.
• Coordinating and conducting special sales events.
• Assisting District Manager and other Store Managers in solving district issues and supporting operational needs.
• Community involvement.
• Setting the tone for and reinforcing the mission and values of Tractor Supply Company and consistently developing the store as the “Employer of Choice.”
• Addressing team member issues and concerns, working with the HR team when necessary.
• Assessing and developing team members for advancement within the organization.
• Training to be responsible for budgeting and sales forecasting.
• Learning how to be responsible for auditing store processes.

Requirements

• Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age and possess a valid driver’s license.
• High school diploma; Bachelor’s degree in Agricultural-Science or Business-related field preferred. Any suitable combination of education and experience will be considered.

Skills

• Must have a valid driver’s license if driving for company business.
• Ability to process information and merchandise through system and POS Register system.
• Ability to read, write, and count to accurately complete all documentation.
• Ability to freely access all areas of the store including selling floor, side lot, stock area, and register area.
• Ability to operate and use all equipment necessary to run a store such as a dolly, hand-truck, forklift, computer, and cash register.
• Ability to move and transfer merchandise generally weighing 0-50 lbs. throughout the store.

Schedule

• Work varied hours, days, nights, and weekends as business dictates, plus six days a week during peak seasons in the spring and fall.
• Work a minimum of 52 hours per week.
• Stand and walk for long periods of time, often up to four hours straight without a break.
• Travel to other store locations and to company functions.

Physical Requirements

• Standing (not walking)
• Sitting
• Walking
• Kneeling/Stooping/Bending
• Reaching overhead
• Driving a vehicle
• Lifting up to 50 pounds

Benefits

At Tractor Supply and Petsense by Tractor Supply, Team Members receive a comprehensive and accessible total reward package, including:

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources such as adoption and surrogacy assistance.

Part-time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement is met, benefits eligibility begins the first day of the month following 4 months of continuous service.