Store Manager

Responsibilities

• Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
• Implementing strategies to help meet store goals and objectives
• Recruiting, developing, and motivating store employees who exceed internal and external customer expectations
• Work with approved supplier’s representatives to grow employee’s knowledge of lines
• Maintain a safe workplace environment, Ensure compliance with federal, state, and local regulations
• Marketing within your community to increase market share and store revenues
• Resolving customer complaints for increased customer satisfaction
• Controlling labor hours, cash, store audits, core returns, cycle counts and shrinkage
• Inventory protection, asset management, operational and safety issues
• Help maintain a neat and clean store environment for our customers and employees
• Oversees staff and fulfills staffing needs for regular hours, as well as high-traffic times
• Maintains and motivates a positive sales team through communication, employee engagement and evaluations
• Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies
• Develops, oversees, and maximizes retail budget and sales
• Ensures inventory data is correct by performing spot inventory counts and checks
• Collaborates with regional managers to develop, coordinate, and identify cost-effective strategies
• Other duties as assigned

Qualifications/Competencies

• Valid driver’s license and/or reliable transportation
• A minimum of two years of store supervisory and/or management experience
• Heavy Duty Industry experience required
• ASE (T1-T8) (P2) Parts Certification preferred
• Possesses understanding of inventory controls, stocking levels, and seasonal inventory shifts
• Exceptional customer service and communications skills (both written and oral)
• Possesses personal drive, self-motivation, and initiative to accomplish company goals
• Ability to work flexible schedule
• High School Diploma (or GED or High School Equivalence Certificate); Associate degree in Business Administration preferred.

Benefits

• We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement.

About the role

• The Store Manager oversees a retail location’s staff and activities to achieve a profitable store location.