Store Manager

About the role

We are looking for an outstanding, knowledgeable, and motivated Store Manager with a people and sales-driven leadership spirit. Your top priority will be to provide the highest level of leadership to your team while delivering exceptional customer service. You will lead by example to build, develop, and inspire your team toward achieving sales goals and creating the ultimate customer experience.

Responsibilities

• Build and develop a well-rounded team of Assistant Managers and Sales Associates.
• Train and coach employees on policies, procedures, and job duties.
• Proactively greet customers and develop lasting relationships.
• Sell tile and related products to exceed customer expectations.
• Learn and use knowledge of all store and warehouse operations.
• Lead by example to achieve sales goals.
• Learn the installation process and products to educate customers.
• Track established store sales goals.
• Provide customers with updates on product delivery status.
• Maintain professional standards to protect The Tile Shop brand.
• Develop schedules for direct Store Associates and Store Warehouse Personnel.
• Maintain inventory accuracy.
• Use good business practices at all times.
• Perform other duties as assigned.

Requirements

• 2+ years of experience in retail management.
• Previous sales experience.
• Proven ability to build, develop, and motivate a sales team.
• Strong work ethic with a drive to exceed expectations.
• Ability to work well with others in a fast-paced, commission sales environment.
• Openness to learning and growing independently and from feedback.
• Lead with a positive attitude and contagious enthusiasm.
• Detail-oriented and highly organized.
• Sense of design: ability to put together various styles, colors, and textures.
• Basic mathematical and computer skills.
• Ability to read, write, and speak in English.
• Previous experience in a related field preferred.

Benefits

• Competitive pay with unlimited earning potential.
• Individual career growth opportunities and excellent training.
• Competitive and comprehensive benefit package.
• HSA employer contributions.
• 401(k) plan with employer matching.
• Team-focused work environment.