Store Manager

Essential functions

• Creating and fostering a customer service environment that models the vision and values of the company
• Training, coaching, and role playing with staff to ensure Customer Service standards are met
• Monitoring Sales & Payroll Target Daily, along with other metrics; developing Daily Sales Plans to meet targets
• Supervising Assistant Manager, sales staff, and contract workers
• Motivating sales staff to reach or exceed store sales goals and visual merchandising standards
• Hiring, training, coaching, and scheduling sales staff to meet the needs of the business; monitoring sales to payroll ratio and scheduling to payroll budget
• Completing Bi-Weekly Payroll
• Developing and maintaining merchandise displays, signage, and cleanliness, stock levels, and overall store appearance
• Working with the Corporate Visual Manager and Regional Manager on a regular basis to ensure that visual standards are being met
• Evaluating sell through and effectiveness of displays in terms of sales dollars and ease of access
• Enforcing store policies with customers and employees
• Communicating all store needs to Regional Manager through weekly meetings and ad hoc discussions
• Monitoring and communicating with store merchants on a frequent basis regarding sales and visual presentation of their booths
• Planning and executing Special Events in the store

Physical demands

• Ability to regularly lift and/or move up to 30 lbs or more
• Ability to stand, walk and move required

Travel

• As needed to trade shows

Required education and experience

• 2 to 3 years retail experience required
• Retail experience with $2 million+ volume
• Experience with POS software
• Working knowledge of Microsoft Word and Excel

Preferred education and experience

• Experience in managing soft lines, interiors, gifts, or accessories strongly preferred
• 2 to 3 years experience in managing a large retail staff of 25+