Store Manager

About the Role

The Store Manager is a key leader within the US Commercial team, responsible for driving store performance, developing a high-performing team, and delivering exceptional customer experience. This role leads daily store operations with a focus on sales growth, profitability, operational excellence, and team development. The position is based in Norfolk, VA.

Responsibilities

• Lead daily store operations to achieve sales, profitability, customer service, and operational goals
• Recruit, train, coach, and develop store team members to build a high-performing team and support career growth
• Schedule employees, manage labor costs, and ensure appropriate staffing levels
• Coach associates on selling techniques, product knowledge, and upselling strategies to drive premium product adoption
• Partner with Sales Representatives and leadership to grow business through customer outreach, sales calls, and prospect development
• Deliver an exceptional customer experience through strong service standards, customer engagement, and issue resolution
• Manage inventory levels, product availability, ordering, and inventory accuracy
• Maintain merchandising standards, product presentation, and store organization
• Oversee cash handling, POS processes, and daily financial reporting
• Ensure compliance with company policies, safety standards, and operational procedures
• Analyze sales performance, financial results, and store scorecards to make informed business decisions
• Develop and execute local sales and marketing initiatives aligned with company strategies
• Collaborate with regional and operational leaders to achieve business objectives

Qualifications

• 1–3 years of retail store experience required
• High school diploma or equivalent required
• Previous retail management or outside sales experience preferred
• Strong leadership, coaching, and customer service skills
• Ability to analyze financial data and make business decisions
• Paint, coatings, or related product knowledge preferred
• Ability to work flexible hours and shifts (minimum 45 hours per week)
• Valid driver’s license required
• Ability to lift up to 80 pounds occasionally and 40–60 pounds routinely, including standing, lifting, carrying, reaching, stooping, kneeling, and crouching
• Proficiency with Microsoft Office Suite and internet-based applications

Pay

Salary ranges from $55,000 to $70,000 plus bonus, based on experience.

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Retirement plan (401k)
• Paid vacation and holidays
• Employee Assistance Program (EAP)
• Disability/Leave
• Other voluntary benefit offerings

Success Factors

• Strong understanding of customer needs and market opportunities
• Proven ability to drive sales results and achieve business goals
• Ability to motivate, coach, and develop a team
• Strong operational and financial acumen
• Positive, energetic, and adaptable approach in a fast-paced environment
• Ability to build trust, promote teamwork, and drive continuous improvement

Applicants must be authorized to work in the U.S. without employment-based visa sponsorship (now or in the future). This includes H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visas.