Store Manager

Responsibilities

• Executes the store’s business strategy in partnership with the General Manager by leading day-to-day operations and aligning efforts to advance revenue, customer experience, and operational excellence, focusing on store generated total sales, conversion rate, and customer satisfaction.
• Covers coaching and developing the team to deliver consistent performance and exceptional customer service, providing real-time feedback and modeling selling behaviors.
• Supports labor planning and scheduling by managing payroll reporting and staffing needs in alignment with business priorities and customer traffic.
• Analyzes store-level data to track progress toward goals, identify performance gaps, and guide team focus across sales, service, and operational execution.
• Champions a high-performance culture through ongoing coaching, clear expectations, and holding individuals accountable for their results and behaviors.
• Leads the execution of visual merchandising and Perfect Product Presentation standards, ensuring the store’s presentation aligns with brand guidelines, inspires customers, and supports sales performance.
• Maintains ownership of store maintenance, safety protocols, and supply management to create a clean, safe, and welcoming environment for both customers and employees.
• Manages operational functions including inventory control, fulfillment processes, money handling, and backroom organization, with a focus on accuracy and efficiency.
• Leads the recruitment, onboarding, and training of new employees, ensuring the team is equipped with the skills, knowledge, and behaviors needed to succeed.
• Drives team development by supporting career progression, delivering regular performance feedback, and identifying growth opportunities.
• Manages daily execution with a long-term perspective, prioritizing actions that drive business performance and enhance the customer experience.
• Pairs with the General Manager in planning and communication efforts, contributing to leadership meetings and cascading key priorities to the team.
• Collaborates with peers and regional leadership to execute company initiatives, share best practices, and contribute to store and district-wide performance.
• Ensures legal compliance in all store operations, identifying areas of potential risk and proactively addressing them to safeguard the business and its employees.
• Partners with leadership and Human Resources to address conduct and performance issues, ensuring proper corrective action is taken, and holds employees accountable through consistent follow-up and documentation.
• Handles sensitive information with discretion and confidentiality, maintaining the store's financial integrity and aligning with company protocols to mitigate risk.

Qualifications

• 3–5 years of retail leadership experience, with a focus on team development, operational execution, and visual merchandising.
• Proven ability to coach and lead teams, provide constructive feedback, and drive performance through accountability.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Clear and effective communicator, both verbally and in writing, with experience engaging across all levels of an organization.
• Experience in managing performance, directing work, and supporting career development of individuals and teams.
• Comfortable using business insights and operational reporting to guide decision-making and team focus.
• Passion for customer experience, store presentation, and staying current on industry and retail trends.
• Open availability, including nights and weekends, with flexibility based on business needs.
• Demonstrates a strong sense of urgency, professionalism, and commitment to safety and compliance.
• Strong computer proficiency, including experience with sales platforms, analytics tools, and software applications.
• Ability to represent and exemplify The Container Store's fun, authentic, and team-focused culture.