Store Manager

About the role

OUR CORE PURPOSE: As an expression of God’s love in Southwest Florida, we exist to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.

The Store Manager is a professional and customer‑service‑oriented position which oversees daily operations of the thrift store; supervising organizational and operational standards of the store. Duties include undertaking administrative tasks, maintaining inventory and developing business strategies. Must be able to instill exceptional customer service and strive to meet monthly sales goals. Furthermore, the Store Manager must communicate effectively and demonstrate outstanding leadership and interpersonal skills.

Responsibilities

• Responsible for the opening and closing of the store daily.
• Oversees cash register operation, reconciliation, records, and banking.
• Maintains overall cleanliness of the store, restrooms and parking lots or surrounding areas.
• Ensure store compliance with health and safety regulations.
• Manages inventory; including pricing and merchandising donated items.
• Accurate record keeping and communications to the Director is required.
• Works with customers to increase sales, handle customer issues and maintain a positive shopping experience.
• Create business strategies to attract new customers, expand store traffic and enhance profitability.
• Maintains communication with Fleet Manager, warehouse and other department leadership.
• Assign duties and delegate tasks to team members.
• Motivate team to meet objectives by training and mentoring staff.
• Hire, train, and oversee new staff.
• Assist the Engagement Coordinator in maintaining the volunteer database and a positive volunteer environment.
• Supervise community service workers.
• Forecast sales and manage store budget.

Requirements

• Education: Bachelor's and/or Associate degree preferred; high school diploma/equivalent required.
• Experience: Previous experience in retail management and a sales background preferred.
• Great customer service skills.

Schedule

Flexible work hours; this position requires some holidays and weekends.