Store Manager

About the role

At Smoothie King we don't just make smoothies, we make the world a better place by nourishing health habits. As a Store Manager, you're the heartbeat of that mission inside your four walls. You set the tone, hold the standard, and build a team that genuinely cares about each other and every guest who walks through the door. This role is for someone who leads with care, does the right thing even when no one's watching, and never stops evolving. You'll blend hands-on hustle with the discipline to run the numbers — using Smoothie King's systems to track performance, spot opportunities, and coach your team toward goals, every single shift.

Responsibilities

• Living the Mission & Building the Culture
  • Own the culture — set clear expectations for your team and hold everyone, including yourself, accountable.
  • Create a store culture rooted in care, hustle, and integrity, where team members feel connected to each other and to the guests they serve.
  • Lead by example on the floor: engage the team, coach in the moment, and make every shift feel like it matters.
  • Recognize wins, big and small, and keep the team motivated to keep evolving and getting better.
• Team & Guest Connection
  • Own the guest experience — resolve concerns quickly, respond to feedback, and ensure every guest feels cared for.
  • Recruit, interview, and hire team members who share our mission — using a values-based approach that looks for care, hustle, and integrity, not just availability.
  • Onboard and train new hires so they're set up to succeed from day one.
  • Coach and develop your team daily, giving real-time feedback that helps people grow.
• Running the Business
  • Own store profitability — manage inventory, control waste, and make data-driven decisions.
  • Track and supervise Key Performance Indicators (KPIs) using Smoothie King's internal systems — Brink POS, Crunchtime (CT), Teamworx, FranConnect, SOCi, SMG, DAM, and The Blend.
  • Increase store sales by growing ticket average and guest counts — through suggestive selling, promotions, and a team that's engaged and incentivized to sell.
  • Manage inventory; count accurately, troubleshoot variances, log waste, approve invoices, and order product to keep the store stocked without overspending.
  • Build and adjust weekly schedules according to your projections meeting the store's labor goals while working around your team's availability.
• Local Marketing & Community
  • Plan and execute local store marketing (LSM) events that connect the store to its community.
  • Keep an eye on guest reviews and online reputation, responding and improving where needed.

Requirements

• Minimum High School Diploma or GED Equivalent.
• Minimum 2 years' experience as a shift lead in a restaurant or similar type of retail customer service business.
• 2+ years of experience managing or supervising a team in a restaurant, retail, or similar guest-facing environment.
• Comfort learning and using POS, scheduling, and inventory management software.
• A track record of setting expectations and holding a team accountable with care, not just authority.
• ServSafe certification (or willingness to obtain).
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions.
• Ability to effectively communicate with customers, team members, and the community.
• Flexibility to work a variety of days, evenings, weekends, and holidays.
• Must be able to work every Tuesday and Wednesday.
• Must be able to work most Thursdays, Fridays, and Saturdays.
• Must have reliable transportation; some local travel necessary.
• A genuine passion for health, wellness, and taking care of people — teammates and guests alike.

Benefits

• Competitive pay; starting at $17.00/hour + Tip Share.
• Free Smoothies.
• Vacation pay.
• Access to other benefits.
• Real growth path — our best managers become multi-unit managers and area leaders.
• A culture that lives its values — Serve to Inspire, We Are Better Together, We Do the Right Thing, We Keep Evolving, We Focus and Finish.
• Hands-on training and development through our Manager Development Program.
• Opportunity to work in a clean, fun, and loving environment that promotes a healthy lifestyle.
• Learn valuable skills in team leadership, operations management, and marketing.
• You'll go home smelling like fruit; no grease, no grills, and no fryers here at Smoothie King.

Pay

Starting at $17.00/hour + Tip Share.

Schedule

• Must be able to work every Tuesday and Wednesday.
• Must be able to work most Thursdays, Fridays, and Saturdays.
• Flexibility to work a variety of days, evenings, weekends, and holidays.