Store Manager

About the role

Reporting to the District Store Manager, the Store Manager strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.

Responsibilities

• Leadership and People Management: Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests. Establish a vision for the store based on key metrics and initiatives and cascade these to all team members.
• Working With Others: Establish supportive and productive relationships with all team members, focusing on personal and professional development. Ensure a spirit of collaboration among store team members to deliver an optimal guest experience that values guests’ time and supports store operations to achieve goals.
• Guest Experience: Build a delighted and loyal customer base through customer clienteling by analyzing customer profiles, buying trends, and competitive information. Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs (e.g., buy online pick up in-store, phone sales, and ship from store options).
• Operations: Ensure execution and maintenance of all visual directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny’s standards. Execute high-level quarterly and annual planning for the store with respect to strategy and budget. Manage the whole store profit and loss (P&L) in accordance with sales goals and budget, as well as all applicable policies, procedures, laws, or regulations.

Requirements

• 5 years of retail store management experience.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Strong communication skills and ability to foster a customer-focused selling culture.

Benefits

• Group Insurance coverage, including health, dental, and vision.
• 401K with a very generous match from Psycho Bunny.
• Employee/Family Assistance Program (EFAP).
• Two (2) weeks of vacation.
• Five (5) wellness days.
• Employee discount on merchandise.
• Career growth opportunities in a rapidly expanding brand.
• Work environment surrounded by smart and passionate people.

Pay

Salaried position with a full benefits package. Hiring range provided upon application.