Store Manager

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from diverse backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Position Summary

The Manager in Training (MIT) will be learning how they are responsible for the overall store operations (i.e., expenses, merchandising standards, operations standards, compliance, safety, security, and workforce). During this time, you will work closely with cross-functional partners in Human Resources, Asset Protection, and Operations at the District, Region, and Store Support Center levels to learn how to execute the PGA TOUR Superstore business strategy within their future Store.

Key Responsibilities

• Customer Experience

• Lead a confident and knowledgeable team that delivers a differentiated experience for our customers, prioritizing the customers over tasks, and delivering a welcoming and inspiring experience.
• Listen and respond to internal and external customers and build strong relationships in the store, organization, and community.
• Drive change in key areas with the greatest impact on customer experience and use customer feedback to coach/recognize teams.
• Inspect store pages for accuracy to prevent any negative customer experience due to incorrect information being provided to customers.
• Manage the appearance, cleanliness, and upkeep of the retail building and equipment to deliver a differentiated customer experience.

• Operational Excellence

• Create and oversee the day-to-day execution of the strategic plan, driving sales and profitability through report analysis and initiating appropriate action necessary to exceed financial goals.
• Demonstrate business acumen by assessing market competition, understanding customer insights, and leveraging company reporting.
• Maintain compliance with all required company directives, deadlines, publications, standards, meetings, and policies and procedures.
• Ensure compliance with all safety and security policies and procedures.
• Demonstrate a culture of ethical conduct, safety, and compliance; lead the team to work in the same way and hold others accountable to this commitment.
• Inspect all schedules for proper allocation & guidelines to support peak traffic times, key holiday events & weekends.

• Associate Engagement

• Promote a FUN, inclusive, and Put People First working atmosphere that encompasses our Core Values with accountability to create a high-performing team, maintain service standards, and develop internal talent.
• Act as the cultural ambassador, create and initiate plans that drive improvements in Associate engagement and retention.
• Develop, implement, and monitor store leaders’ Individual Development Plans (IDPs) to ensure future bench strength.
• Oversee any compensation, disciplinary, or staffing/human resources-related actions by following company standards and policies.

Qualifications And Skills Required

• Communication

• Strong listening and interpersonal skills.
• Good verbal and written communication skills.
• Able to communicate expectations and standards to execute company programs.

• Analytical

• Strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems.
• Able to identify opportunities and solutions to increase sales and strengthen operational processes.

• Computer

• Advanced computer skills with a working knowledge of the Microsoft Office Suite, including Outlook.

• Accountability

• Skills to manage conflict, lead conflict resolution & hold others accountable.

• Business Acumen

• Strong business acumen with complete accountability for P&L management.

• Organization

• Able to organize multiple priorities to ensure that resources are properly allocated to meet objectives.

• Leadership

• Able to lead by example and, through daily actions, enforce a high standard of customer service.

• Education

• The knowledge, skills, and abilities typically acquired through the completion of a G.E.D. or high school diploma.

• Experience

• Three (3) years of experience in sales, management, or people development.
• College degree preferred.

Working Conditions and Physical Demands

• Must be able to stand for extended periods of time.
• Climb up and down a ladder.
• Move throughout the store.
• Lift a 30 lb. box overhead.

Other Duties

• Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

• An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.