Store Manager

Sales, Business Performance & Financial Accountability

• Drive and maximize sales performance for your store to meet or exceed monthly and annual sales budgets while protecting margin and operational integrity.
• Analyze store KPIs including sales, conversion, IPT/AOV, labor %, payroll, inventory, shrink, and profitability, and create measurable action plans.
• Own inventory health by monitoring aging inventory, cycle counts, recalls, transfers, green waste, and full store counts per schedule.
• Actively monitor market trends, competitive activity, and pricing to identify opportunities for growth and differentiation.
• Drive customer service model to service every customer/patient that walks into the store.

Leadership, Talent Development & Performance Management

• Build, train, and retain a high-performing dispensary team through coaching, role-playing, ten-minute training, and continuous feedback.
• Maintain documented development plans, succession plans, and level-setting action plans in partnership with the Reporting Manager.
• Ensure all team members complete required training and certifications and are developed with consistent, branded onboarding standards.
• Lead with accountability while fostering an inclusive, respectful, and motivating work environment aligned with company values.

Customer Experience & Brand Execution

• Lead with a customer-first mentality (white Glove), ensuring best-in-class service, ethical selling, and consistent brand representation by providing exceptional customer service.
• Maintain a strong presence on the sales floor to engage customers, support staff, and model selling behaviors.
• Review online reviews regularly and coach teams to improve guest feedback and satisfaction.
• Personally ensure follow-up with new patients to reinforce trust and elevate the onboarding experience.

Operational Excellence & Visual Standards

• Execute and uphold brand standards, visual merchandising, floor sets, and presentation directives with precision and timeliness.
• Ensure store schedules align with labor models, traffic trends, and payroll parameters.
• Deploy and continuously improve standard operating procedures (SOPs) and work instructions.
• Conduct monthly Mock CCC Inspections and ensure readiness for all regulatory audits.

Communication, Reporting & Cross-Functional Partnership

• Maintain consistent, transparent communication with Reporting Manager, Operations, and Retail Leadership on performance, risks, and initiatives.
• Partner with Marketing, and Retail Leadership to support local events, promotions, and doctor pop-ups (1–2 bi-weekly).

Community, Compliance & Culture

• Serve as a brand ambassador within the local community and healthcare network.
• Ensure strict compliance with MA regulations, state statutes, and company policies.
• Lead by example in integrity, accountability, collaboration, and agility.

Experience and Skills

• Required: Age 21 or over, High School Diploma or equivalent, Valid Government-Issued Photo ID, 2-3 years’ experience in supervisory or managerial roles.
• Preferred: Bachelor’s degree in business administration, management, or a related field, Associate degree: A.S or A.S.S in business administration or management, Retail and cannabis industry experience preferred, Ability to recruit top talent while providing leadership that motivates teams to exceed sales goals, Advanced Microsoft Suite, including Word, Excel, and Outlook, Must be flexible and have open availability regarding work schedule, including evenings, weekends, and holidays.

Physical Requirements

• Must be able to remain in a stationary position.
• Ability to assist with lifting stock and materials.
• Routine use of standard office equipment such as computers, phones, or photocopiers.
• Occasionally positions self to retrieve product or materials in the store, including accessing shelving in the storage area.

What You Get

• Employee discount
• Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements.
• Tuition Reimbursement Programs
• Pet Insurance

Parallel is United By Our Vision, Mission, & Values

• Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.
• Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.
• Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

Disclaimer

• Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.