Store Manager

About the role

A Lennox Store Manager leads a team of customer service associates and drives the financial and operational success of their Lennox store. Key responsibilities include recruiting, training, and managing a sales and warehouse team, promoting product sales, maintaining a customer-ready store, coordinating logistics, and fostering a strong EHS program.

Responsibilities

• Recruit, hire, train, and develop the inside sales team and warehouse staff with a focus on excellent customer service and solid selling skills.
• Promote the sales of replacement components and aftermarket products to the dealer network, contractors, and other relevant business segments.
• Own the business in the local market and deliver results on established sales, growth, and profitability goals by partnering with Sales to pursue new sales opportunities.
• Maintain a customer-ready, professionally merchandised showroom, warehouse, building, and grounds.
• Carefully coordinate with transportation providers for daily shipments.
• Prioritize and promote an ongoing Environmental, Health and Safety program.
• Manage and tailor inventory to the needs of the local market.
• Ensure accurate inventory through cycle counting and general operational excellence.

Requirements

• A high school diploma or equivalent.
• A bachelor's degree or equivalent combination of education and experience is preferred.
• At least 5 years related experience.
• Ability to lead others.
• Strong oral and written communication skills.
• Must be able to lift up to 50 lbs.
• Expert knowledge of HVAC systems strongly preferred.
• Effective at developing and maintaining strong professional relationships with customers, dealers, sales, and operations partners.
• Strong business acumen to position the store within the market in terms of promotions and customer awareness through the effective use of promotions, customer contacts, outbound calls, customer appreciation events, etc.

Qualifications

Lennox is an equal opportunity employer committed to recruiting, developing, and retaining talented individuals from a wide range of backgrounds. Applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.